Document (#10166)

Author

DiMartino, D.
Ferns, W.J.
Swacker, S.

Title

CD-ROM search techniques of novice end-users : is the English-as-second-language student at a disadvantage?

Source

College and research libraries. 56(1995) no.1, S.49-59

Year

1995

Abstract

Reports results of a study, undertaken at New York City Technical College Library, to compare the end user CD-ROM search techniques of 42 undergraduate students, native speakers of English, with those of 34 undergraduate students whose second language is English (ESL). Native speakers were significantly more likely to use plural word forms when searching and to experiment with synonyms and alternative words to search for topics. Both user groups used basic search techniques, such as Boolean operators and indexing, and searched inefficiently. End user training, targeted for ESL students should focus on techniques that circumvent difficulties with plurals and limited vocabulary. General user training in CD-ROM searching can address the other problems that ESL students share with novice users in general

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5. Connaway, L.S.; Johnson, D.W.; Searing, S.E.: Online catalogs from the users' perspective : the use of focus group interviews (1997) 0.19

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