Document (#10480)

Author
Booth, A.
Title
Qualitative evaluation of information technology in communication systems
Imprint
London : British Library Research and Development Department
Year
1988
Pages
103 S
Isbn
0-947568-35-2
Series
BLRD report; 5968
Abstract
Reports the results of a preliminary investigation of techniques of evaluation applied to information technology based communication systems such as: electronic mail; facsimile transmission (fax); voice mail; and teleconferencing. The aim of the study was to develop a methodology for the consistent and systematic evaluation of such systems using qualitative factors as the basis for the evaluation framework. Concludes that: there is no reported framework within the literature surveyed that deals adequately with the evaluation of information technolgy based communications systems; it is possible the generate evaluation methodologies that can be used consistently and systematically in decision making about information technology based communication systems; and substantial further work is rrequired to validate and develop the recommended methodologies

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