Document (#10977)

Author
Grover, R.
Carabell, J.
Title
Toward better information service : diagnosing information needs
Source
Special libraries. 86(1995) no.1, S.1-10
Year
1995
Abstract
The authors view the task of meeting information needs from the perspective of the medical diagnosis procedures. A structured approach to finding the user's needs is described, an approach which is very similar in some respects to that used by health professionals. The steps involved are: establishing a comfortable relationship with the client; determining the context in which the information is to be used, determining the client's preferences, ascertaining the client's limitations, and the evaluation of the information provided
Theme
Informationsdienstleistungen

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