Document (#11228)

Author

Dudley, M.
Barraclough, C.

Title

¬The unobtrusive testing of public library information services : a pilot survey

Source

Public library journal. 10(1995) no.2, S.33-35

Year

1995

Abstract

Report of a pilot survey to test a method of assessing the effectiveness of enquiry desk services and if identifying the training needs of staff carried out in Hertfordshire Libraries during 1994. Describes the process leading up to the survey, the enquiry methods used, and the recommendations made for a standardised method. Trading standards officers participated in the research, with the same 4 questions being put to 4 different libraries in the region

Theme

Informationsdienstleistungen

Similar documents (content)

1. Head, M.C.; Marcella, R.; Smith, J.M.: Are you being served? : The quality of business information provision in Scottish public libraries (1995) 0.34

   0.34126067 = sum of:
     0.34126067 = product of:
       1.0664396 = sum of:
         0.05325072 = weight(abstract_txt:staff in 3807) [ClassicSimilarity], result of:
           0.05325072 = score(doc=3807,freq=1.0), product of:
             0.10349434 = queryWeight, product of:
               1.076479 = boost
               5.488297 = idf(docFreq=496, maxDocs=44218)
               0.017517554 = queryNorm
             0.51452786 = fieldWeight in 3807, product of:
               1.0 = tf(freq=1.0), with freq of:
                 1.0 = termFreq=1.0
               5.488297 = idf(docFreq=496, maxDocs=44218)
               0.09375 = fieldNorm(doc=3807)
         0.078810506 = weight(abstract_txt:testing in 3807) [ClassicSimilarity], result of:
           0.078810506 = score(doc=3807,freq=1.0), product of:
             0.13440715 = queryWeight, product of:
               1.2267567 = boost
               6.2544694 = idf(docFreq=230, maxDocs=44218)
               0.017517554 = queryNorm
             0.5863565 = fieldWeight in 3807, product of:
               1.0 = tf(freq=1.0), with freq of:
                 1.0 = termFreq=1.0
               6.2544694 = idf(docFreq=230, maxDocs=44218)
               0.09375 = fieldNorm(doc=3807)
         0.12672707 = weight(abstract_txt:desk in 3807) [ClassicSimilarity], result of:
           0.12672707 = score(doc=3807,freq=1.0), product of:
             0.18447855 = queryWeight, product of:
               1.4372098 = boost
               7.3274393 = idf(docFreq=78, maxDocs=44218)
               0.017517554 = queryNorm
             0.68694746 = fieldWeight in 3807, product of:
               1.0 = tf(freq=1.0), with freq of:
                 1.0 = termFreq=1.0
               7.3274393 = idf(docFreq=78, maxDocs=44218)
               0.09375 = fieldNorm(doc=3807)
         0.034867916 = weight(abstract_txt:libraries in 3807) [ClassicSimilarity], result of:
           0.034867916 = score(doc=3807,freq=1.0), product of:
             0.098324165 = queryWeight, product of:
               1.4838581 = boost
               3.782635 = idf(docFreq=2735, maxDocs=44218)
               0.017517554 = queryNorm
             0.35462204 = fieldWeight in 3807, product of:
               1.0 = tf(freq=1.0), with freq of:
                 1.0 = termFreq=1.0
               3.782635 = idf(docFreq=2735, maxDocs=44218)
               0.09375 = fieldNorm(doc=3807)
         0.047605835 = weight(abstract_txt:services in 3807) [ClassicSimilarity], result of:
           0.047605835 = score(doc=3807,freq=1.0), product of:
             0.12100865 = queryWeight, product of:
               1.6461539 = boost
               4.1963577 = idf(docFreq=1808, maxDocs=44218)
               0.017517554 = queryNorm
             0.39340854 = fieldWeight in 3807, product of:
               1.0 = tf(freq=1.0), with freq of:
                 1.0 = termFreq=1.0
               4.1963577 = idf(docFreq=1808, maxDocs=44218)
               0.09375 = fieldNorm(doc=3807)
         0.23937851 = weight(abstract_txt:unobtrusive in 3807) [ClassicSimilarity], result of:
           0.23937851 = score(doc=3807,freq=1.0), product of:
             0.28189653 = queryWeight, product of:
               1.77661 = boost
               9.05783 = idf(docFreq=13, maxDocs=44218)
               0.017517554 = queryNorm
             0.8491715 = fieldWeight in 3807, product of:
               1.0 = tf(freq=1.0), with freq of:
                 1.0 = termFreq=1.0
               9.05783 = idf(docFreq=13, maxDocs=44218)
               0.09375 = fieldNorm(doc=3807)
         0.16663317 = weight(abstract_txt:survey in 3807) [ClassicSimilarity], result of:
           0.16663317 = score(doc=3807,freq=2.0), product of:
             0.25345704 = queryWeight, product of:
               2.9178305 = boost
               4.9587345 = idf(docFreq=843, maxDocs=44218)
               0.017517554 = queryNorm
             0.6574415 = fieldWeight in 3807, product of:
               1.4142135 = tf(freq=2.0), with freq of:
                 2.0 = termFreq=2.0
               4.9587345 = idf(docFreq=843, maxDocs=44218)
               0.09375 = fieldNorm(doc=3807)
         0.31916586 = weight(abstract_txt:enquiry in 3807) [ClassicSimilarity], result of:
           0.31916586 = score(doc=3807,freq=1.0), product of:
             0.4302497 = queryWeight, product of:
               3.1040058 = boost
               7.912698 = idf(docFreq=43, maxDocs=44218)
               0.017517554 = queryNorm
             0.74181545 = fieldWeight in 3807, product of:
               1.0 = tf(freq=1.0), with freq of:
                 1.0 = termFreq=1.0
               7.912698 = idf(docFreq=43, maxDocs=44218)
               0.09375 = fieldNorm(doc=3807)
       0.32 = coord(8/25)
   

2. Tenopir, C.: Electronic reference options : tracking the changes (1995) 0.15

   0.15414402 = sum of:
     0.15414402 = product of:
       0.64226675 = sum of:
         0.057378393 = weight(abstract_txt:training in 2609) [ClassicSimilarity], result of:
           0.057378393 = score(doc=2609,freq=1.0), product of:
             0.089792356 = queryWeight, product of:
               1.0026906 = boost
               5.112096 = idf(docFreq=723, maxDocs=44218)
               0.017517554 = queryNorm
             0.639012 = fieldWeight in 2609, product of:
               1.0 = tf(freq=1.0), with freq of:
                 1.0 = termFreq=1.0
               5.112096 = idf(docFreq=723, maxDocs=44218)
               0.125 = fieldNorm(doc=2609)
         0.071000956 = weight(abstract_txt:staff in 2609) [ClassicSimilarity], result of:
           0.071000956 = score(doc=2609,freq=1.0), product of:
             0.10349434 = queryWeight, product of:
               1.076479 = boost
               5.488297 = idf(docFreq=496, maxDocs=44218)
               0.017517554 = queryNorm
             0.6860371 = fieldWeight in 2609, product of:
               1.0 = tf(freq=1.0), with freq of:
                 1.0 = termFreq=1.0
               5.488297 = idf(docFreq=496, maxDocs=44218)
               0.125 = fieldNorm(doc=2609)
         0.10551956 = weight(abstract_txt:1994 in 2609) [ClassicSimilarity], result of:
           0.10551956 = score(doc=2609,freq=1.0), product of:
             0.13478114 = queryWeight, product of:
               1.2284622 = boost
               6.263165 = idf(docFreq=228, maxDocs=44218)
               0.017517554 = queryNorm
             0.7828956 = fieldWeight in 2609, product of:
               1.0 = tf(freq=1.0), with freq of:
                 1.0 = termFreq=1.0
               6.263165 = idf(docFreq=228, maxDocs=44218)
               0.125 = fieldNorm(doc=2609)
         0.046490554 = weight(abstract_txt:libraries in 2609) [ClassicSimilarity], result of:
           0.046490554 = score(doc=2609,freq=1.0), product of:
             0.098324165 = queryWeight, product of:
               1.4838581 = boost
               3.782635 = idf(docFreq=2735, maxDocs=44218)
               0.017517554 = queryNorm
             0.47282937 = fieldWeight in 2609, product of:
               1.0 = tf(freq=1.0), with freq of:
                 1.0 = termFreq=1.0
               3.782635 = idf(docFreq=2735, maxDocs=44218)
               0.125 = fieldNorm(doc=2609)
         0.08976643 = weight(abstract_txt:services in 2609) [ClassicSimilarity], result of:
           0.08976643 = score(doc=2609,freq=2.0), product of:
             0.12100865 = queryWeight, product of:
               1.6461539 = boost
               4.1963577 = idf(docFreq=1808, maxDocs=44218)
               0.017517554 = queryNorm
             0.74181825 = fieldWeight in 2609, product of:
               1.4142135 = tf(freq=2.0), with freq of:
                 2.0 = termFreq=2.0
               4.1963577 = idf(docFreq=1808, maxDocs=44218)
               0.125 = fieldNorm(doc=2609)
         0.27211085 = weight(abstract_txt:survey in 2609) [ClassicSimilarity], result of:
           0.27211085 = score(doc=2609,freq=3.0), product of:
             0.25345704 = queryWeight, product of:
               2.9178305 = boost
               4.9587345 = idf(docFreq=843, maxDocs=44218)
               0.017517554 = queryNorm
             1.0735976 = fieldWeight in 2609, product of:
               1.7320508 = tf(freq=3.0), with freq of:
                 3.0 = termFreq=3.0
               4.9587345 = idf(docFreq=843, maxDocs=44218)
               0.125 = fieldNorm(doc=2609)
       0.24 = coord(6/25)
   

3. Detlor, B.; Julien, H.; Rose, T. La; Serenko, A.: Community-led digital literacy training : toward a conceptual framework (2022) 0.11

   0.111401334 = sum of:
     0.111401334 = product of:
       0.3978619 = sum of:
         0.0811453 = weight(abstract_txt:training in 662) [ClassicSimilarity], result of:
           0.0811453 = score(doc=662,freq=8.0), product of:
             0.089792356 = queryWeight, product of:
               1.0026906 = boost
               5.112096 = idf(docFreq=723, maxDocs=44218)
               0.017517554 = queryNorm
             0.9036994 = fieldWeight in 662, product of:
               2.828427 = tf(freq=8.0), with freq of:
                 8.0 = termFreq=8.0
               5.112096 = idf(docFreq=723, maxDocs=44218)
               0.0625 = fieldNorm(doc=662)
         0.035500478 = weight(abstract_txt:staff in 662) [ClassicSimilarity], result of:
           0.035500478 = score(doc=662,freq=1.0), product of:
             0.10349434 = queryWeight, product of:
               1.076479 = boost
               5.488297 = idf(docFreq=496, maxDocs=44218)
               0.017517554 = queryNorm
             0.34301856 = fieldWeight in 662, product of:
               1.0 = tf(freq=1.0), with freq of:
                 1.0 = termFreq=1.0
               5.488297 = idf(docFreq=496, maxDocs=44218)
               0.0625 = fieldNorm(doc=662)
         0.040307906 = weight(abstract_txt:carried in 662) [ClassicSimilarity], result of:
           0.040307906 = score(doc=662,freq=1.0), product of:
             0.11263861 = queryWeight, product of:
               1.1230288 = boost
               5.7256255 = idf(docFreq=391, maxDocs=44218)
               0.017517554 = queryNorm
             0.3578516 = fieldWeight in 662, product of:
               1.0 = tf(freq=1.0), with freq of:
                 1.0 = termFreq=1.0
               5.7256255 = idf(docFreq=391, maxDocs=44218)
               0.0625 = fieldNorm(doc=662)
         0.04074495 = weight(abstract_txt:recommendations in 662) [ClassicSimilarity], result of:
           0.04074495 = score(doc=662,freq=1.0), product of:
             0.11345134 = queryWeight, product of:
               1.127073 = boost
               5.746245 = idf(docFreq=383, maxDocs=44218)
               0.017517554 = queryNorm
             0.3591403 = fieldWeight in 662, product of:
               1.0 = tf(freq=1.0), with freq of:
                 1.0 = termFreq=1.0
               5.746245 = idf(docFreq=383, maxDocs=44218)
               0.0625 = fieldNorm(doc=662)
         0.088737875 = weight(abstract_txt:participated in 662) [ClassicSimilarity], result of:
           0.088737875 = score(doc=662,freq=1.0), product of:
             0.19061913 = queryWeight, product of:
               1.4609336 = boost
               7.448392 = idf(docFreq=69, maxDocs=44218)
               0.017517554 = queryNorm
             0.4655245 = fieldWeight in 662, product of:
               1.0 = tf(freq=1.0), with freq of:
                 1.0 = termFreq=1.0
               7.448392 = idf(docFreq=69, maxDocs=44218)
               0.0625 = fieldNorm(doc=662)
         0.032873783 = weight(abstract_txt:libraries in 662) [ClassicSimilarity], result of:
           0.032873783 = score(doc=662,freq=2.0), product of:
             0.098324165 = queryWeight, product of:
               1.4838581 = boost
               3.782635 = idf(docFreq=2735, maxDocs=44218)
               0.017517554 = queryNorm
             0.33434084 = fieldWeight in 662, product of:
               1.4142135 = tf(freq=2.0), with freq of:
                 2.0 = termFreq=2.0
               3.782635 = idf(docFreq=2735, maxDocs=44218)
               0.0625 = fieldNorm(doc=662)
         0.078551635 = weight(abstract_txt:survey in 662) [ClassicSimilarity], result of:
           0.078551635 = score(doc=662,freq=1.0), product of:
             0.25345704 = queryWeight, product of:
               2.9178305 = boost
               4.9587345 = idf(docFreq=843, maxDocs=44218)
               0.017517554 = queryNorm
             0.3099209 = fieldWeight in 662, product of:
               1.0 = tf(freq=1.0), with freq of:
                 1.0 = termFreq=1.0
               4.9587345 = idf(docFreq=843, maxDocs=44218)
               0.0625 = fieldNorm(doc=662)
       0.28 = coord(7/25)
   

4. Duckett, R.J.; Walker, P.; Donnelly, C.: Know it all, find it fast : an A-Z source guide for the enquiry desk (2008) 0.10

   0.1006526 = sum of:
     0.1006526 = product of:
       0.503263 = sum of:
         0.05325072 = weight(abstract_txt:staff in 2786) [ClassicSimilarity], result of:
           0.05325072 = score(doc=2786,freq=4.0), product of:
             0.10349434 = queryWeight, product of:
               1.076479 = boost
               5.488297 = idf(docFreq=496, maxDocs=44218)
               0.017517554 = queryNorm
             0.51452786 = fieldWeight in 2786, product of:
               2.0 = tf(freq=4.0), with freq of:
                 4.0 = termFreq=4.0
               5.488297 = idf(docFreq=496, maxDocs=44218)
               0.046875 = fieldNorm(doc=2786)
         0.08960957 = weight(abstract_txt:desk in 2786) [ClassicSimilarity], result of:
           0.08960957 = score(doc=2786,freq=2.0), product of:
             0.18447855 = queryWeight, product of:
               1.4372098 = boost
               7.3274393 = idf(docFreq=78, maxDocs=44218)
               0.017517554 = queryNorm
             0.4857452 = fieldWeight in 2786, product of:
               1.4142135 = tf(freq=2.0), with freq of:
                 2.0 = termFreq=2.0
               7.3274393 = idf(docFreq=78, maxDocs=44218)
               0.046875 = fieldNorm(doc=2786)
         0.017433958 = weight(abstract_txt:libraries in 2786) [ClassicSimilarity], result of:
           0.017433958 = score(doc=2786,freq=1.0), product of:
             0.098324165 = queryWeight, product of:
               1.4838581 = boost
               3.782635 = idf(docFreq=2735, maxDocs=44218)
               0.017517554 = queryNorm
             0.17731102 = fieldWeight in 2786, product of:
               1.0 = tf(freq=1.0), with freq of:
                 1.0 = termFreq=1.0
               3.782635 = idf(docFreq=2735, maxDocs=44218)
               0.046875 = fieldNorm(doc=2786)
         0.023802917 = weight(abstract_txt:services in 2786) [ClassicSimilarity], result of:
           0.023802917 = score(doc=2786,freq=1.0), product of:
             0.12100865 = queryWeight, product of:
               1.6461539 = boost
               4.1963577 = idf(docFreq=1808, maxDocs=44218)
               0.017517554 = queryNorm
             0.19670427 = fieldWeight in 2786, product of:
               1.0 = tf(freq=1.0), with freq of:
                 1.0 = termFreq=1.0
               4.1963577 = idf(docFreq=1808, maxDocs=44218)
               0.046875 = fieldNorm(doc=2786)
         0.31916586 = weight(abstract_txt:enquiry in 2786) [ClassicSimilarity], result of:
           0.31916586 = score(doc=2786,freq=4.0), product of:
             0.4302497 = queryWeight, product of:
               3.1040058 = boost
               7.912698 = idf(docFreq=43, maxDocs=44218)
               0.017517554 = queryNorm
             0.74181545 = fieldWeight in 2786, product of:
               2.0 = tf(freq=4.0), with freq of:
                 4.0 = termFreq=4.0
               7.912698 = idf(docFreq=43, maxDocs=44218)
               0.046875 = fieldNorm(doc=2786)
       0.2 = coord(5/25)
   

5. Barry, E.; Bedoya, J.K.; Groom, C.; Patterson, L.: Virtual reference in UK academic libraries : the virtual enquiry project 2008-2009 (2010) 0.09

   0.08715511 = sum of:
     0.08715511 = product of:
       0.54471946 = sum of:
         0.07117383 = weight(abstract_txt:libraries in 2966) [ClassicSimilarity], result of:
           0.07117383 = score(doc=2966,freq=6.0), product of:
             0.098324165 = queryWeight, product of:
               1.4838581 = boost
               3.782635 = idf(docFreq=2735, maxDocs=44218)
               0.017517554 = queryNorm
             0.7238692 = fieldWeight in 2966, product of:
               2.4494898 = tf(freq=6.0), with freq of:
                 6.0 = termFreq=6.0
               3.782635 = idf(docFreq=2735, maxDocs=44218)
               0.078125 = fieldNorm(doc=2966)
         0.0687131 = weight(abstract_txt:services in 2966) [ClassicSimilarity], result of:
           0.0687131 = score(doc=2966,freq=3.0), product of:
             0.12100865 = queryWeight, product of:
               1.6461539 = boost
               4.1963577 = idf(docFreq=1808, maxDocs=44218)
               0.017517554 = queryNorm
             0.5678363 = fieldWeight in 2966, product of:
               1.7320508 = tf(freq=3.0), with freq of:
                 3.0 = termFreq=3.0
               4.1963577 = idf(docFreq=1808, maxDocs=44218)
               0.078125 = fieldNorm(doc=2966)
         0.13886099 = weight(abstract_txt:survey in 2966) [ClassicSimilarity], result of:
           0.13886099 = score(doc=2966,freq=2.0), product of:
             0.25345704 = queryWeight, product of:
               2.9178305 = boost
               4.9587345 = idf(docFreq=843, maxDocs=44218)
               0.017517554 = queryNorm
             0.54786795 = fieldWeight in 2966, product of:
               1.4142135 = tf(freq=2.0), with freq of:
                 2.0 = termFreq=2.0
               4.9587345 = idf(docFreq=843, maxDocs=44218)
               0.078125 = fieldNorm(doc=2966)
         0.26597154 = weight(abstract_txt:enquiry in 2966) [ClassicSimilarity], result of:
           0.26597154 = score(doc=2966,freq=1.0), product of:
             0.4302497 = queryWeight, product of:
               3.1040058 = boost
               7.912698 = idf(docFreq=43, maxDocs=44218)
               0.017517554 = queryNorm
             0.6181795 = fieldWeight in 2966, product of:
               1.0 = tf(freq=1.0), with freq of:
                 1.0 = termFreq=1.0
               7.912698 = idf(docFreq=43, maxDocs=44218)
               0.078125 = fieldNorm(doc=2966)
       0.16 = coord(4/25)