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Makinen, R.H.: Scheduling technical services staff at the reference desk (1998)
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Massey-Burzio, V.: From the other side of the reference desk : a focus group study (1998)
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Pernat, M.: Developing a reference telephone inquiries service (1994)
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Flanders, B.: ¬The case of the exhausted exhibits (1992)
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Stephenson, N.K.; St.Clair, L.: Extending the class : graduate assistantships in the reference department (1996)
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