Document (#11444)

Author

Sheather, G.
Nolan, T.

Title

Solving reshelving backlogs in a university library : a case study using an interactive problem-solving technique with a TQM application

Source

Australian library journal. 44(1995) no.1, S.27-46

Year

1995

Abstract

The General Purpose Utility Problem Solving (GPUPS) technique, developed at the Manufacturing Management Programme, School of Management, Sydney University of Technology, was applied by the library of a satellite campus of Sydney University of Technology, to solve the problem that it was having with periodic backlogs of books to be reshelved, associated with shortages of trolleys, limited floor storage area and minimal library staff to deal with the situation

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