Document (#11869)

Author
Strong, D.M.
Miller, S.M.
Title
Exceptions and exception handling in computerized information process
Source
ACM transactions on information systems. 13(1995) no.2, S.206-233
Year
1995
Abstract
Defines exceptions as situations that cannot be correctly processed by computer systems. Provides 5 perspectives on exceptions considering why they occur and how they might be eliminated or dealt with better. Investigates an operating information process with frequent exceptions, the results of which support total quality management for eliminating exceptions, particularly where computer systems are ill matched to organizational processes. In instances such as those of conflicting goals between subunits, better performance is achieved through the design of an integrated human-computer process than by greater automation

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