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Joint, N.: Virtual reference, Second Life and traditional library enquiry services : ANTAEUS (2008)
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Cross, A.: Infocentre at Hertfordshire libraries (1995)
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Schwartz, C.: Thesauri and facets and tags, Oh my! : a look at three decades in subject analysis (2008)
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Kerslake, E.; Kinnel, M.: ¬The social impact of public libraries : a literatur review (1997)
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Creber, J.: Public libraries as information providers (1994)
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