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Rösch, H.: Unternehmen als Kunden : Informationsangebote für kleinere und mittlere Unternehmen im Informationsverbund der Bibliotheken (1996)
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Larson, C.A.; Dickson, L.K.: Developing behavioral reference desk performance standards (1994)
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Vaughan, L.Q.: Information search patterns of business communities : a comparison between small and medium-sized businesses (1997)
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Kavcic-Colic, A.: Applicability of information management to small and medium sized enterprises (1996)
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Stahl, J.N.: Using the interest to access CARL and other electronic information systems (1990)
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