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reese, J.: Eight practical tips for CD-ROM end-user instruction (1994)
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Tomaiuolo, N.G.: End-users and CD-ROM : to train or not to train? (1994)
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Ju, B.; Gluck, M.: User-Process Model Approach to Improve User Interface Usability (2005)
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Poo, D.C.C.; Khoo, C.S.G.: Online Catalog Subject Searching (2009)
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Cheung, C.M.K.; Lee, M.K.O.; Lee, Z.W.Y.: Understanding the continuance intention of knowledge sharing in online communities of practice through the post-knowledge-sharing evaluation processes (2013)
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