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Ounanian, L.A.: ¬The '¬Infomerger' : a reference service delivery model (1996)
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Rose, P.M.; Stoklosa, K.; Gray, S.A.: ¬A focus group approach to assessing technostress at the reference desk (1998)
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Rosenthal, M.; Spiegelman, M.: Evaluating use of the Internet among academic reference librarians (1996)
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Head, M.C.; Marcella, R.; Smith, J.M.: Are you being served? : The quality of business information provision in Scottish public libraries (1995)
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Stevens, N.D.: First-hand reflections on the realities of reference service (1995)
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