Document (#14663)

Author

Head, M.C.
Marcella, R.

Title

¬A testing question : the quality of reference services in Scottish public libraries

Source

Library review. 42(1993) no.6, S.7-13

Year

1993

Abstract

Discusses the results of an unobtrusive test of Scottish public library reference services, carried out by students of the School of Librarianship, Robert Gordon University, which indicate that, despite a marginal improvement on previous surveys, there is still cause for concern about the quality of response to enquiries. Major problems found include: little attempt to investigate information need; poorly formulated search strategies; failure to exploit fully on site resources; and lack of evaluation of client satisfaction

Footnote

Vgl. auch T.2: Library review 44(1995) no.2, S.28-37

Theme

Informationsdienstleistungen

Location

GB
Schottland

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