Document (#14663)

Author
Head, M.C.
Marcella, R.
Title
¬A testing question : the quality of reference services in Scottish public libraries
Source
Library review. 42(1993) no.6, S.7-13
Year
1993
Abstract
Discusses the results of an unobtrusive test of Scottish public library reference services, carried out by students of the School of Librarianship, Robert Gordon University, which indicate that, despite a marginal improvement on previous surveys, there is still cause for concern about the quality of response to enquiries. Major problems found include: little attempt to investigate information need; poorly formulated search strategies; failure to exploit fully on site resources; and lack of evaluation of client satisfaction
Footnote
Vgl. auch T.2: Library review 44(1995) no.2, S.28-37
Theme
Informationsdienstleistungen
Location
GB
Schottland

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