Document (#15183)

Author

Pejtersen, A.M.

Title

Cognitive engineering : field analysis and information retrieval systems

Source

Herausforderungen an die Informationswirtschaft: Informationsverdichtung, Informationsbewertung und Datenvisualisierung. Proceedings des 5. Internationalen Symposiums für Informationswissenschaft (ISI'96), Humboldt-Universität zu Berlin, 17.-19. Oktober 1996. Hrsg.: J. Krause u.a

Imprint

Konstanz : Universitätsverlag

Year

1996

Pages

S.43-63

Series

Schriften zur Informationswissenschaft; Bd.27

Abstract

This paper presents a framework for design of work support systems for modern, dynamic work environemnt in which stable work procedures are replaced with discretionary tasks and many action possibilities are available to the user. In this situation, classic task analysis is less effective and a framework is therefore presented for work analysis, separating a representation of the work domain, its means and ends, its relational structure, and the effective task strategies among which the user may choose, from a representation of the users' general background, resources, cognitive style and subjective preferences. The aim is to design systems for information seeking in complex work domains characterized by rapid changes in users' information needs that leave the freedom open to a user to choose a task strategy that suites the user in the particular situation. An important feature of this approach is a human-work interface with a transparent presentation of the action possibilities and functional/intentional boundaries of the work domain relevant for typical task situations and user categories. This is illustrated by examples from 2 different domains that merge the cognitive engineering approach with information science disciplines: the library domain, and information seeking in the engineering design domain using the Internet

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