Document (#15386)

Author

Rettig, J.

Title

Future reference : 'sired by a hurricane, dam'd by an earthquake'

Source

Reference librarian. 1996, no.54, S.75-94

Year

1996

Abstract

During the past decade, changes in the environment in which reference librarians work have prompted questions about the effectiveness of time honoured service patterns and mechanisms. In response to internal and external pressures and forces, during the 1990s some refe4rence managers transformed questioning into action and conducted experiements with modifications in service structures and methods. Several trends are beginning to emerge. The common thread among them is a fcous on the needs of the individual user. These trends may reshape the way reference service is performed

Theme

Informationsdienstleistungen

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