Document (#16522)

Author

Kuhlthau, C.C.

Title

¬The concept of a zone of intervention for identifying the role of intermediaries in the information search process

Source

Global complexity: information, chaos and control. Proceedings of the 59th Annual Meeting of the American Society for Information Science, ASIS'96, Baltimore, Maryland, 21-24 Oct 1996. Ed.: S. Hardin

Imprint

Medford, NJ : Learned Information

Year

1996

Pages

S.91-94

Abstract

Considers the role of the information professional as intermediary in an environment where information systems provide direct access to the end user. Introduces the concept of a zone of intervention based on Vygotsky's concept of the zone of proximal development. The zone of intervention is that area in which an information user can do with advice and assistance. Intervention within this zone enables the user to move along in the information search process. Intervention outside this zone is inefficient and unnecessary. The complexity of the task, level of uncertainty, and stage in the information search process influence the zone intervention. Draws examples from longitudinal case studies of early career professionals. Discusses implications for applying the zone of intervention as an underlying concept for user-centred library and information services

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