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Sjolander, E.; Sjolander, R.: ¬A strategic analysis of the delivery of service in two library reference departments (1995)
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Dilevko, J.: Teaching news media practices in bibliographic instruction classes : a strategy involving framing and sourcing theory (1998)
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Collins, M.: Leveling the information playing field : Illinois public libraries (1996)
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Glogoff, L.G.; Glogoff, S.: Using the World Wide Web for community outreach : enriching library service to the community (1998)
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Haughton, B.: ¬The Viticulture and Enology Library at the University of California, Davis Library : an example of application of modified Library of Congress Classification and Subject Headings (1998)
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