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Wan, R.: Reflections on malpractice of reference librarians (1994)
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Salisbury, L.: Integrating technology in reference services : the issues (1994)
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Watstein, S.: Reference service in a digital age (1998)
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Lanier, D.; Wilkins, W.: Ready reference via the Internet (1994)
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Rowley, J.: Current awareness in an electronic age (1998)
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