Document (#18355)

Author
Saracevic, T.
Kantor, P.B.
Title
Studying the value of library and information services : Part II: Methodology and taxonomy
Source
Journal of the American Society for Information Science. 48(1997) no.6, S.543-563
Year
1997
Abstract
Details with specifics of the study: importance of taxonomy; the method used for gathering data on user assessments of value in 5 research libraries, involving 18 services and 528 interviews with users; development and presentation of the taxonomy; and statistics and tests of the taxonomy. A novel aspect is the division of value of information services into 3 general classes or facets; reasons for use of a service in the given instance; quality of interaction (use) related to that service; and worth, benefits, or implications of subsequent results from use
Footnote
2nd part of a study to develop a taxonomy of value-in-use of library and information services based on users assessments and to propose methods and instruments for similar studies of library and information services in general
Theme
Informationsdienstleistungen

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