Document (#20070)

Author
Eckwright, G.Z.
Hoskisson, T.
Pollastro, M.
Title
Reference etiquette : a guide to excruciatingly correct behavior
Source
American libraries. 29(1998) no.5, S.42-45
Year
1998
Abstract
Gives practical advice on staffing a reference desk. Covers topics such as whether to bring work to the desk, how to maintain an approachable manner, whether to mingle with users, how to deal with queues and telephone enquiries, the importance of working with colleagues and sharing questions, and making referrals
Theme
Informationsdienstleistungen

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