Document (#20196)

Author
Hoskisson, T.
Title
Making the right assumptions : know your user and improve the reference interview
Source
Reference librarian. 1998, no.59, S.67-75
Year
1998
Abstract
Reference librarians often make incorrect assumptions about the library knowledge of their users. These assumptions can impede the reference interview and influence the outcome of the reference transaction. Examines 7 misconceptions about users and discusses how librarians can correct them to better understand their public and improve reference service. the misconceptions discussed involve users: stating their actual information needs, knowing what sources to use, understanding library arrangement anf jargon, communicating with librarians, and caring about competency
Footnote
Part of an issue devoted to the philosophical ideas underlying reference services
Theme
Informationsdienstleistungen

Similar documents (content)

  1. Shachaf, P.: ¬The paradox of expertise : is the Wikipedia Reference Desk as good as your library? (2009) 0.14
    0.137898 = sum of:
      0.137898 = product of:
        0.68948996 = sum of:
          0.019655297 = weight(abstract_txt:library in 4797) [ClassicSimilarity], result of:
            0.019655297 = score(doc=4797,freq=3.0), product of:
              0.057055335 = queryWeight, product of:
                3.1823115 = idf(docFreq=4803, maxDocs=42596)
                0.017928896 = queryNorm
              0.34449533 = fieldWeight in 4797, product of:
                1.7320508 = tf(freq=3.0), with freq of:
                  3.0 = termFreq=3.0
                3.1823115 = idf(docFreq=4803, maxDocs=42596)
                0.0625 = fieldNorm(doc=4797)
          0.23549959 = weight(title_txt:your in 4797) [ClassicSimilarity], result of:
            0.23549959 = score(doc=4797,freq=1.0), product of:
              0.13571475 = queryWeight, product of:
                1.0905621 = boost
                6.9410167 = idf(docFreq=111, maxDocs=42596)
                0.017928896 = queryNorm
              1.7352542 = fieldWeight in 4797, product of:
                1.0 = tf(freq=1.0), with freq of:
                  1.0 = termFreq=1.0
                6.9410167 = idf(docFreq=111, maxDocs=42596)
                0.25 = fieldNorm(doc=4797)
          0.09021278 = weight(abstract_txt:interview in 4797) [ClassicSimilarity], result of:
            0.09021278 = score(doc=4797,freq=1.0), product of:
              0.22726312 = queryWeight, product of:
                1.995797 = boost
                6.351248 = idf(docFreq=201, maxDocs=42596)
                0.017928896 = queryNorm
              0.396953 = fieldWeight in 4797, product of:
                1.0 = tf(freq=1.0), with freq of:
                  1.0 = termFreq=1.0
                6.351248 = idf(docFreq=201, maxDocs=42596)
                0.0625 = fieldNorm(doc=4797)
          0.07563731 = weight(abstract_txt:librarians in 4797) [ClassicSimilarity], result of:
            0.07563731 = score(doc=4797,freq=2.0), product of:
              0.18359524 = queryWeight, product of:
                2.1969907 = boost
                4.661006 = idf(docFreq=1094, maxDocs=42596)
                0.017928896 = queryNorm
              0.4119786 = fieldWeight in 4797, product of:
                1.4142135 = tf(freq=2.0), with freq of:
                  2.0 = termFreq=2.0
                4.661006 = idf(docFreq=1094, maxDocs=42596)
                0.0625 = fieldNorm(doc=4797)
          0.26848498 = weight(abstract_txt:reference in 4797) [ClassicSimilarity], result of:
            0.26848498 = score(doc=4797,freq=12.0), product of:
              0.27875105 = queryWeight, product of:
                3.4948628 = boost
                4.448697 = idf(docFreq=1353, maxDocs=42596)
                0.017928896 = queryNorm
              0.9631712 = fieldWeight in 4797, product of:
                3.4641016 = tf(freq=12.0), with freq of:
                  12.0 = termFreq=12.0
                4.448697 = idf(docFreq=1353, maxDocs=42596)
                0.0625 = fieldNorm(doc=4797)
        0.2 = coord(5/25)
    
  2. Gross, T.: Eliminate, abandon, dismantle : cataloging in library consultant reports (2012) 0.13
    0.13473314 = sum of:
      0.13473314 = product of:
        0.4811898 = sum of:
          0.01903116 = weight(abstract_txt:library in 1428) [ClassicSimilarity], result of:
            0.01903116 = score(doc=1428,freq=5.0), product of:
              0.057055335 = queryWeight, product of:
                3.1823115 = idf(docFreq=4803, maxDocs=42596)
                0.017928896 = queryNorm
              0.33355618 = fieldWeight in 1428, product of:
                2.236068 = tf(freq=5.0), with freq of:
                  5.0 = termFreq=5.0
                3.1823115 = idf(docFreq=4803, maxDocs=42596)
                0.046875 = fieldNorm(doc=1428)
          0.018098999 = weight(abstract_txt:users in 1428) [ClassicSimilarity], result of:
            0.018098999 = score(doc=1428,freq=1.0), product of:
              0.108004756 = queryWeight, product of:
                1.6850739 = boost
                3.5749533 = idf(docFreq=3243, maxDocs=42596)
                0.017928896 = queryNorm
              0.16757594 = fieldWeight in 1428, product of:
                1.0 = tf(freq=1.0), with freq of:
                  1.0 = termFreq=1.0
                3.5749533 = idf(docFreq=3243, maxDocs=42596)
                0.046875 = fieldNorm(doc=1428)
          0.04230694 = weight(abstract_txt:about in 1428) [ClassicSimilarity], result of:
            0.04230694 = score(doc=1428,freq=3.0), product of:
              0.1318987 = queryWeight, product of:
                1.8621633 = boost
                3.950656 = idf(docFreq=2227, maxDocs=42596)
                0.017928896 = queryNorm
              0.32075328 = fieldWeight in 1428, product of:
                1.7320508 = tf(freq=3.0), with freq of:
                  3.0 = termFreq=3.0
                3.950656 = idf(docFreq=2227, maxDocs=42596)
                0.046875 = fieldNorm(doc=1428)
          0.069477305 = weight(abstract_txt:librarians in 1428) [ClassicSimilarity], result of:
            0.069477305 = score(doc=1428,freq=3.0), product of:
              0.18359524 = queryWeight, product of:
                2.1969907 = boost
                4.661006 = idf(docFreq=1094, maxDocs=42596)
                0.017928896 = queryNorm
              0.37842652 = fieldWeight in 1428, product of:
                1.7320508 = tf(freq=3.0), with freq of:
                  3.0 = termFreq=3.0
                4.661006 = idf(docFreq=1094, maxDocs=42596)
                0.046875 = fieldNorm(doc=1428)
          0.16356324 = weight(abstract_txt:misconceptions in 1428) [ClassicSimilarity], result of:
            0.16356324 = score(doc=1428,freq=1.0), product of:
              0.4093548 = queryWeight, product of:
                2.6785626 = boost
                8.524021 = idf(docFreq=22, maxDocs=42596)
                0.017928896 = queryNorm
              0.3995635 = fieldWeight in 1428, product of:
                1.0 = tf(freq=1.0), with freq of:
                  1.0 = termFreq=1.0
                8.524021 = idf(docFreq=22, maxDocs=42596)
                0.046875 = fieldNorm(doc=1428)
          0.110583454 = weight(abstract_txt:assumptions in 1428) [ClassicSimilarity], result of:
            0.110583454 = score(doc=1428,freq=1.0), product of:
              0.36096627 = queryWeight, product of:
                3.080568 = boost
                6.5355515 = idf(docFreq=167, maxDocs=42596)
                0.017928896 = queryNorm
              0.306354 = fieldWeight in 1428, product of:
                1.0 = tf(freq=1.0), with freq of:
                  1.0 = termFreq=1.0
                6.5355515 = idf(docFreq=167, maxDocs=42596)
                0.046875 = fieldNorm(doc=1428)
          0.0581287 = weight(abstract_txt:reference in 1428) [ClassicSimilarity], result of:
            0.0581287 = score(doc=1428,freq=1.0), product of:
              0.27875105 = queryWeight, product of:
                3.4948628 = boost
                4.448697 = idf(docFreq=1353, maxDocs=42596)
                0.017928896 = queryNorm
              0.20853268 = fieldWeight in 1428, product of:
                1.0 = tf(freq=1.0), with freq of:
                  1.0 = termFreq=1.0
                4.448697 = idf(docFreq=1353, maxDocs=42596)
                0.046875 = fieldNorm(doc=1428)
        0.28 = coord(7/25)
    
  3. Bowen, J.: FRBR : coming soon to your library? (2005) 0.12
    0.121566676 = sum of:
      0.121566676 = product of:
        0.50652784 = sum of:
          0.02537488 = weight(abstract_txt:library in 427) [ClassicSimilarity], result of:
            0.02537488 = score(doc=427,freq=5.0), product of:
              0.057055335 = queryWeight, product of:
                3.1823115 = idf(docFreq=4803, maxDocs=42596)
                0.017928896 = queryNorm
              0.44474158 = fieldWeight in 427, product of:
                2.236068 = tf(freq=5.0), with freq of:
                  5.0 = termFreq=5.0
                3.1823115 = idf(docFreq=4803, maxDocs=42596)
                0.0625 = fieldNorm(doc=427)
          0.35324937 = weight(title_txt:your in 427) [ClassicSimilarity], result of:
            0.35324937 = score(doc=427,freq=1.0), product of:
              0.13571475 = queryWeight, product of:
                1.0905621 = boost
                6.9410167 = idf(docFreq=111, maxDocs=42596)
                0.017928896 = queryNorm
              2.6028812 = fieldWeight in 427, product of:
                1.0 = tf(freq=1.0), with freq of:
                  1.0 = termFreq=1.0
                6.9410167 = idf(docFreq=111, maxDocs=42596)
                0.375 = fieldNorm(doc=427)
          0.01718703 = weight(abstract_txt:their in 427) [ClassicSimilarity], result of:
            0.01718703 = score(doc=427,freq=1.0), product of:
              0.08613531 = queryWeight, product of:
                1.5048324 = boost
                3.1925638 = idf(docFreq=4754, maxDocs=42596)
                0.017928896 = queryNorm
              0.19953524 = fieldWeight in 427, product of:
                1.0 = tf(freq=1.0), with freq of:
                  1.0 = termFreq=1.0
                3.1925638 = idf(docFreq=4754, maxDocs=42596)
                0.0625 = fieldNorm(doc=427)
          0.044020873 = weight(abstract_txt:improve in 427) [ClassicSimilarity], result of:
            0.044020873 = score(doc=427,freq=1.0), product of:
              0.14086054 = queryWeight, product of:
                1.5712546 = boost
                5.0002217 = idf(docFreq=779, maxDocs=42596)
                0.017928896 = queryNorm
              0.31251386 = fieldWeight in 427, product of:
                1.0 = tf(freq=1.0), with freq of:
                  1.0 = termFreq=1.0
                5.0002217 = idf(docFreq=779, maxDocs=42596)
                0.0625 = fieldNorm(doc=427)
          0.034127798 = weight(abstract_txt:users in 427) [ClassicSimilarity], result of:
            0.034127798 = score(doc=427,freq=2.0), product of:
              0.108004756 = queryWeight, product of:
                1.6850739 = boost
                3.5749533 = idf(docFreq=3243, maxDocs=42596)
                0.017928896 = queryNorm
              0.31598422 = fieldWeight in 427, product of:
                1.4142135 = tf(freq=2.0), with freq of:
                  2.0 = termFreq=2.0
                3.5749533 = idf(docFreq=3243, maxDocs=42596)
                0.0625 = fieldNorm(doc=427)
          0.0325679 = weight(abstract_txt:about in 427) [ClassicSimilarity], result of:
            0.0325679 = score(doc=427,freq=1.0), product of:
              0.1318987 = queryWeight, product of:
                1.8621633 = boost
                3.950656 = idf(docFreq=2227, maxDocs=42596)
                0.017928896 = queryNorm
              0.246916 = fieldWeight in 427, product of:
                1.0 = tf(freq=1.0), with freq of:
                  1.0 = termFreq=1.0
                3.950656 = idf(docFreq=2227, maxDocs=42596)
                0.0625 = fieldNorm(doc=427)
        0.24 = coord(6/25)
    
  4. Hsieh, Y.-s.: ¬A study on the users' perception to the body language of reference librarians (1997) 0.12
    0.12021128 = sum of:
      0.12021128 = product of:
        0.50088036 = sum of:
          0.02456912 = weight(abstract_txt:library in 3819) [ClassicSimilarity], result of:
            0.02456912 = score(doc=3819,freq=3.0), product of:
              0.057055335 = queryWeight, product of:
                3.1823115 = idf(docFreq=4803, maxDocs=42596)
                0.017928896 = queryNorm
              0.43061915 = fieldWeight in 3819, product of:
                1.7320508 = tf(freq=3.0), with freq of:
                  3.0 = termFreq=3.0
                3.1823115 = idf(docFreq=4803, maxDocs=42596)
                0.078125 = fieldNorm(doc=3819)
          0.021483788 = weight(abstract_txt:their in 3819) [ClassicSimilarity], result of:
            0.021483788 = score(doc=3819,freq=1.0), product of:
              0.08613531 = queryWeight, product of:
                1.5048324 = boost
                3.1925638 = idf(docFreq=4754, maxDocs=42596)
                0.017928896 = queryNorm
              0.24941905 = fieldWeight in 3819, product of:
                1.0 = tf(freq=1.0), with freq of:
                  1.0 = termFreq=1.0
                3.1925638 = idf(docFreq=4754, maxDocs=42596)
                0.078125 = fieldNorm(doc=3819)
          0.07781864 = weight(abstract_txt:improve in 3819) [ClassicSimilarity], result of:
            0.07781864 = score(doc=3819,freq=2.0), product of:
              0.14086054 = queryWeight, product of:
                1.5712546 = boost
                5.0002217 = idf(docFreq=779, maxDocs=42596)
                0.017928896 = queryNorm
              0.55245167 = fieldWeight in 3819, product of:
                1.4142135 = tf(freq=2.0), with freq of:
                  2.0 = termFreq=2.0
                5.0002217 = idf(docFreq=779, maxDocs=42596)
                0.078125 = fieldNorm(doc=3819)
          0.067450985 = weight(abstract_txt:users in 3819) [ClassicSimilarity], result of:
            0.067450985 = score(doc=3819,freq=5.0), product of:
              0.108004756 = queryWeight, product of:
                1.6850739 = boost
                3.5749533 = idf(docFreq=3243, maxDocs=42596)
                0.017928896 = queryNorm
              0.62451863 = fieldWeight in 3819, product of:
                2.236068 = tf(freq=5.0), with freq of:
                  5.0 = termFreq=5.0
                3.5749533 = idf(docFreq=3243, maxDocs=42596)
                0.078125 = fieldNorm(doc=3819)
          0.11579551 = weight(abstract_txt:librarians in 3819) [ClassicSimilarity], result of:
            0.11579551 = score(doc=3819,freq=3.0), product of:
              0.18359524 = queryWeight, product of:
                2.1969907 = boost
                4.661006 = idf(docFreq=1094, maxDocs=42596)
                0.017928896 = queryNorm
              0.63071084 = fieldWeight in 3819, product of:
                1.7320508 = tf(freq=3.0), with freq of:
                  3.0 = termFreq=3.0
                4.661006 = idf(docFreq=1094, maxDocs=42596)
                0.078125 = fieldNorm(doc=3819)
          0.19376233 = weight(abstract_txt:reference in 3819) [ClassicSimilarity], result of:
            0.19376233 = score(doc=3819,freq=4.0), product of:
              0.27875105 = queryWeight, product of:
                3.4948628 = boost
                4.448697 = idf(docFreq=1353, maxDocs=42596)
                0.017928896 = queryNorm
              0.6951089 = fieldWeight in 3819, product of:
                2.0 = tf(freq=4.0), with freq of:
                  4.0 = termFreq=4.0
                4.448697 = idf(docFreq=1353, maxDocs=42596)
                0.078125 = fieldNorm(doc=3819)
        0.24 = coord(6/25)
    
  5. Yu, L.; Hong, Q.; Gu, S.; Wang, Y.: ¬An epistemological critique of gap theory based library assessment : the case of SERVQUAL (2008) 0.11
    0.11390947 = sum of:
      0.11390947 = product of:
        0.4746228 = sum of:
          0.028084844 = weight(abstract_txt:library in 3392) [ClassicSimilarity], result of:
            0.028084844 = score(doc=3392,freq=8.0), product of:
              0.057055335 = queryWeight, product of:
                3.1823115 = idf(docFreq=4803, maxDocs=42596)
                0.017928896 = queryNorm
              0.4922387 = fieldWeight in 3392, product of:
                2.828427 = tf(freq=8.0), with freq of:
                  8.0 = termFreq=8.0
                3.1823115 = idf(docFreq=4803, maxDocs=42596)
                0.0546875 = fieldNorm(doc=3392)
          0.060316812 = weight(abstract_txt:knowing in 3392) [ClassicSimilarity], result of:
            0.060316812 = score(doc=3392,freq=1.0), product of:
              0.15076268 = queryWeight, product of:
                1.1494334 = boost
                7.31571 = idf(docFreq=76, maxDocs=42596)
                0.017928896 = queryNorm
              0.40007788 = fieldWeight in 3392, product of:
                1.0 = tf(freq=1.0), with freq of:
                  1.0 = termFreq=1.0
                7.31571 = idf(docFreq=76, maxDocs=42596)
                0.0546875 = fieldNorm(doc=3392)
          0.021267865 = weight(abstract_txt:their in 3392) [ClassicSimilarity], result of:
            0.021267865 = score(doc=3392,freq=2.0), product of:
              0.08613531 = queryWeight, product of:
                1.5048324 = boost
                3.1925638 = idf(docFreq=4754, maxDocs=42596)
                0.017928896 = queryNorm
              0.24691226 = fieldWeight in 3392, product of:
                1.4142135 = tf(freq=2.0), with freq of:
                  2.0 = termFreq=2.0
                3.1925638 = idf(docFreq=4754, maxDocs=42596)
                0.0546875 = fieldNorm(doc=3392)
          0.029861823 = weight(abstract_txt:users in 3392) [ClassicSimilarity], result of:
            0.029861823 = score(doc=3392,freq=2.0), product of:
              0.108004756 = queryWeight, product of:
                1.6850739 = boost
                3.5749533 = idf(docFreq=3243, maxDocs=42596)
                0.017928896 = queryNorm
              0.2764862 = fieldWeight in 3392, product of:
                1.4142135 = tf(freq=2.0), with freq of:
                  2.0 = termFreq=2.0
                3.5749533 = idf(docFreq=3243, maxDocs=42596)
                0.0546875 = fieldNorm(doc=3392)
          0.11163261 = weight(abstract_txt:interview in 3392) [ClassicSimilarity], result of:
            0.11163261 = score(doc=3392,freq=2.0), product of:
              0.22726312 = queryWeight, product of:
                1.995797 = boost
                6.351248 = idf(docFreq=201, maxDocs=42596)
                0.017928896 = queryNorm
              0.49120423 = fieldWeight in 3392, product of:
                1.4142135 = tf(freq=2.0), with freq of:
                  2.0 = termFreq=2.0
                6.351248 = idf(docFreq=201, maxDocs=42596)
                0.0546875 = fieldNorm(doc=3392)
          0.22345884 = weight(abstract_txt:assumptions in 3392) [ClassicSimilarity], result of:
            0.22345884 = score(doc=3392,freq=3.0), product of:
              0.36096627 = queryWeight, product of:
                3.080568 = boost
                6.5355515 = idf(docFreq=167, maxDocs=42596)
                0.017928896 = queryNorm
              0.6190574 = fieldWeight in 3392, product of:
                1.7320508 = tf(freq=3.0), with freq of:
                  3.0 = termFreq=3.0
                6.5355515 = idf(docFreq=167, maxDocs=42596)
                0.0546875 = fieldNorm(doc=3392)
        0.24 = coord(6/25)