Document (#20197)

Author
Isaacson, D.
Title
Pleasures and pitfalls that can make or break a reference encounter
Source
Reference librarian. 1998, no.59, S.59-65
Year
1998
Abstract
Expresses a reference librarian's personal view that a successful reference encounter includes the following: effective use of his knowledge of reference sources; proper negotiation of the sometime intricate psychological thicket of the reference interview; and making the user feel positive about the reference department even if no answer was found to a particular question. Discusses examples of encounters which demonstrate the pleasure of reference work when these principles are lived up to and the pitfalls of reference work when they are not
Footnote
Part of an issue devoted to the philosophical ideas underlying reference services
Theme
Informationsdienstleistungen

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