Document (#20199)

Author
Miller, D.S.
Title
¬An attitude of caring
Source
Reference librarian. 1998, no.60, S.139-144
Year
1998
Abstract
Argues that the goal of reference librarians in serving each user should be to give service beyond their expectations, and that outstanding service is not so much a skill as an attitude. Discusses what this attitude consists of, and suggests that those who do not have this attitude do not belong in the public sector of the library
Footnote
Part of an issue devoted to electronic resources and their use in libraries, from the viewpoint of reference services, with an emphasis on the Internet and Geographic Information Systems
Theme
Informationsdienstleistungen

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