Document (#20201)

Author
Franks, J.A.
Title
Forming a reference philosophy : the role of shared values
Source
Reference librarian. 1998, no.59, S.15-23
Year
1998
Abstract
Suggests that when conflicting philosophies of service exist within an academic reference department, users may receive various levels of service from different users, which may be disappointing or confusing. In order to provide service which is consistent in nature and scope, librarians need to embrace the same or very similar service philosophy, and the head of the department should lead in this endeavour. Argues that this philosophy should be based on the department's shared values, which need in turn to be articulated
Footnote
Part of an issue devoted to the philosophical ideas underlying reference services
Theme
Informationsdienstleistungen

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