Document (#20207)

Author
Coleman, V.
Title
Tiered reference services : a survey
Source
Reference librarian. 1998, no.59, S.25-35
Year
1998
Abstract
Describes the concise user surveys deployed at the library of Texas A&M University to elicit user feedback on the 'tiered' (i.e. as provided in different areas, information desk, reference desk, database room) reference service. Discusses how the data from the surveys was analyzed and the results found. Notes the ways in which the service has been modified to better meet customers' expectations, as a result of the surveys
Footnote
Part of an issue devoted to the philosophical ideas underlying reference services
Theme
Informationsdienstleistungen

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