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Zainib, A.N.; Zaid, N.E.M.: Introducing Maklum : the general reference expert adviser developed for a university library (1996)
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Taylor, M.J.; Mortimer, A.M.; Addison, M.A.; Turner, M.C.R.: 'NESS-plants' : an interactive multi-media information system for botanic gardens (1994)
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Coffman, S.: Going live : starting and running a virtual reference service (2003)
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Gartner, R.: SALBIN: PC software for accessing Internet resources (1993)
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