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Lagace, N.; McClennen, M.: Managing an Internet-based distributed reference service (1998)
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Lewis, K.M.; DeGroote, S.L.: Digital reference access points : an analysis of usage (2008)
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Pernat, M.: Developing a reference telephone inquiries service (1994)
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Fishman, D.L.: Managing the virtual reference desk : how to plan an effective reference e-mail system (1998)
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