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Poulter, A.: ¬The Internet as a tool for descriptive cataloging (1997)
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Saunders, L.; Kurbanoglu, S.; Wilkins Jordan, M.; Boustany, J.; Chawner, B.; Filas, M.; Hebrang Grgic, I.; Haddow, G.; Helvoort, J. van; Kakouri, M.; Landøy, A.; Minch, K.; Oliver, G.; Polydoratou, P.; Repanovici, A.; Sanchez Vanderkast, E.J.; Todorova, T.; Virkus, S.; Wolodko, A.; Zivkovic, D.: Culture and competencies : a multi-country examination of reference service competencies (2013)
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Lyon, J.: Can you sell information like cornflakes? (1994)
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Tenopir, C.: Will online vendors survive? (1998)
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Summerhill, K.S.: ¬The high cost of reference : the need to reassess services and service delivery (1994)
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