Document (#21376)

Author

Anderson, S.P.

Title

Communications conflict at the law library reference desk : a survey of general library science and communications literature

Source

Legal reference services quarterly. 16(1998) no.4, S.5-21

Year

1998

Abstract

The law librarian-customer reference interview is often a source of communications conflict stemming from the uncertainties of both parties: the customer is wary of the librarian and unsure of his own information needs, and the law librarian is unsure of her role because of the prohibition of dispensing legal advice at the reference desk. Intrapersonal and interpersonal communications literature suggests communication styles and behavious which foster a collaborative relationship between the librarian and the customer. Generally, the more emphathetic the librarian, the more pertinent information is found for the customer but the closer she comes to fostering a lawyer-client relationship

Theme

Informationsdienstleistungen

Field

Rechtswissenschaft

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