Document (#21765)

Author
Spink, A.
Saracevic, T.
Title
Human-computer interaction in information retrieval : nature and manifestations of feedback
Source
Interacting with computers. 10(1998) no.3, S.249-267
Year
1998
Abstract
Develops a theoretical framework for expressing the nature of feedback as a critical process in interactive information retrieval. Feedback concepts from cybernetics and social sciences perspectives are used to develop a concept of information feedback applicable to information retrieval. Adapts models from human-computer interaction and interactive information retrieval as a framework for studying the manifestations of feedback in information retrieval. Presents results from an empirical study of real-life interactions between users, professional mediators and an information retrieval system computer. Presents data involving 885 feedback loops classified in 5 categories. Presents a connection between the theoretical framework and empirical observations and provides a number of pragmatic and research suggestions
Footnote
Contribution to a special section of articles related to human-computer interaction and information retrieval

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