Document (#22780)

Author

Crabtree, A.
Nichols, D.M.
O'Brien, J.
Rouncefield, M.
Twidale, M.B.

Title

Ethnomethodologically informed ethnography and information system design

Source

Journal of the American Society for Information Science. 51(2000) no.7, S.666-682

Year

2000

Abstract

This paper describes ethnomethodologically informed ethnography (EM) as a methodology for information science research, illustrating the approach with the results of a study in a university library. We elucidate major differences between the practical orientation of EM and theoretical orientation of other ethnographic approaches in information science research. We address ways in which EM may be used to inform systems design and consider the issues that arise in coordinating the results of this research with the needs of information systems designers. We outline out approach to the 'ethnographically informaed' development of information systems in addressing some of the major problems of interdisciplinary work between system designers and EM researchers

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