Document (#23358)

Author

Crawford, G.A.

Title

¬A conjoint analysis of reference services in academic libraries

Source

College and research libraries. 55(1994) no.3, S.257-267

Year

1994

Abstract

Investigates the potential of conjoint analysis as a technique for evaluating reference services in academic libraries. The analysis involved 6 dimensions of reference service: definitiveness of answer; waiting times; service time; number of items given to users; hours of service; and cost of service. The items of greatest importance to users were: cost of service and the hours during which reference are available. Most users prefer that all reference services be free and that reference help be available at all times the library is open

Theme

Informationsdienstleistungen

Location

USA

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