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Grover, R.; Carabell, J.: Toward better information service : diagnosing information needs (1995)
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Hammer, D.K.: Lean information management (1997)
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Park, J.-r.; Li, G.; Burger, A.: Opening and closing rituals of the virtual reference service of the Internet Public Library (2010)
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Hjoerland, B.: ¬The foundation of the concept of relevance (2010)
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Akerele, O.; David, A.; Osofisan, A.: Using the concepts of Case Based Reasoning and Basic Categories for enhancing adaptation to the user's level of knowledge in Decision Support System (2014)
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