Document (#26017)

Author
Rösch, H.
Title
Digital Reference : Bibliothekarische Auskunft und Informationsvermittlung im Web
Source
B.I.T.online. 6(2003) H.2, S.113-127
Year
2003
Abstract
Amerikanische Bibliotheken sind im Internet nicht nur durch ihre Kataloge präsent, sondern bieten mit Digital Reference weitere Informationsdienstleistungen in diesem Medium an. Auskunft per E-Mail, Web-Formular und Chat sowie schließlich via Web Contact Center markieren die bisherigen Entwicklungsstufen. Web Contact Center wurden ursprünglich im Kontext von E-Commerce entwickelt. Sie umfassen eine Vielzahl von kommunikativen und kollaborativen Tools. Bibliotheken tragen damit der veränderten Medienkultur Rechnung und können den Herausforderungen der Informationsgesellschaft gerecht werden.
Theme
Informationsdienstleistungen
Internet

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