Document (#27249)

Editor

Mertins, K. et al.

Title

Knowledge management : concepts and best practices

Issue

2nd ed.

Imprint

Berlin : Springer

Year

2003

Pages

XXX, 383 S

Isbn

3-540-00490-4

Abstract

The Fraunhofer Competence Center Knowledge Management presents in this second edition its up-dated and extended research results an business-process oriented knowledge management, pro-active change management, KM strategy, knowledge structuring and KM audit, reviews the latest advancements in measuring intellectual capital and classifies more than 100 KM tools. Best Practices in KM are described by the Swiss Benchmarking Center TECTEM at University St. Gallen and in case studies from pricewinning companies like Aventis and Siemens as well as from Arthur D. Little, British Aerospate plc., Hewlett-Packard, IBM, Phonak and Roche. New survey results an KM from EFQM, OECD and an "The Future of Knowledge Management" are presented. The book concludes with an overview an research funded by the European Commission in order to make "KM Made in Europe" a reality.

Theme

Information Resources Management

LCSH

Knowledge management
Knowledge management / Europe / Case studies

RSWK

Europäische Union / Unternehmen / Wissensmanagement / Aufsatzsammlung
Wissensmanagement (BVB)

BK

85.06 / Unternehmensführung

DDC

658.4/038 / dc21

GHBS

PZY (E)
QCN (PB)
QAB (PB)
QGTC (SI)

LCC

HD30.2.K636865 2003

RVK

QP 345 Wirtschaftswissenschaften / Allgemeine Betriebswirtschaftslehre / Unternehmensführung / Organisation / Informationswesen. Informationssysteme
CW 4500

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