Document (#29121)

Author
Charles, S.K.
Title
Knowledge management lessons from the document trenches
Source
Online. 26(2002) no.1, S.xx-xx
Year
2002
Abstract
The author, an Information/Research Analyst with Hewlett Packard, presents a case study based on her own experience at HP. She describes the trials, the pitfalls, the caveats, and the disappointment encountered during an attempt to implement a comprehensive knowledge management (KM) system within her organization. Covered are the typical steps that need to be taken in order to launch such a program. Needs must be evaluated and enunciated. Existing data and databases must be located and integrated. The developers of a KM initiative should get to know the perspective endusers, should elicit their recommendations, and should familiarize them with the benefits of the planned system. Despite best intentions, and best laid plans this KM project has languished. Thus, to complete the article, the author presents an overview of lessons learned. The tenets are based on the Oz and Sosik article (Oz, Effy &; John J. Sosik, "Why Information Systems Projects are Abandoned; A Leadership and Communication Theory and Exploratory Study"; Journal of Computer Information Systems, 41 (1), Fall 2000, pp 66-78).
Footnote
A preliminary version of the document is available at: http://www.hpl.hp.com/techreports/2001/HPL-2001-230.pdf

Similar documents (author)

  1. Charles, S.K.; Clark, K.E.: Enhancing CD-ROM searches with online updates : an examination of end-user needs, strategies and problems (1990) 4.86
    4.85849 = sum of:
      4.85849 = weight(author_txt:charles in 2417) [ClassicSimilarity], result of:
        4.85849 = fieldWeight in 2417, product of:
          1.0 = tf(freq=1.0), with freq of:
            1.0 = termFreq=1.0
          9.71698 = idf(docFreq=6, maxDocs=42740)
          0.5 = fieldNorm(doc=2417)
    
  2. Freire, N.; Charles, V.; Isaac, A.: Subject information and multilingualism in European bibliographic datasets : experiences with Universal Decimal Classification (2015) 3.64
    3.6438675 = sum of:
      3.6438675 = weight(author_txt:charles in 4290) [ClassicSimilarity], result of:
        3.6438675 = fieldWeight in 4290, product of:
          1.0 = tf(freq=1.0), with freq of:
            1.0 = termFreq=1.0
          9.71698 = idf(docFreq=6, maxDocs=42740)
          0.375 = fieldNorm(doc=4290)
    
  3. Wallis, R.; Isaac, A.; Charles, V.; Manguinhas, H.: Recommendations for the application of Schema.org to aggregated cultural heritage metadata to increase relevance and visibility to search engines : the case of Europeana (2017) 3.04
    3.0365562 = sum of:
      3.0365562 = weight(author_txt:charles in 5373) [ClassicSimilarity], result of:
        3.0365562 = fieldWeight in 5373, product of:
          1.0 = tf(freq=1.0), with freq of:
            1.0 = termFreq=1.0
          9.71698 = idf(docFreq=6, maxDocs=42740)
          0.3125 = fieldNorm(doc=5373)
    
  4. Jett, J.; Humpal, N.; Charles, V.; Lee, J.-H.: What is a series, really? (2017) 3.04
    3.0365562 = sum of:
      3.0365562 = weight(author_txt:charles in 5417) [ClassicSimilarity], result of:
        3.0365562 = fieldWeight in 5417, product of:
          1.0 = tf(freq=1.0), with freq of:
            1.0 = termFreq=1.0
          9.71698 = idf(docFreq=6, maxDocs=42740)
          0.3125 = fieldNorm(doc=5417)
    
  5. Manguinhas, H.; Charles, V.; Isaac, A.; Miles, T.; Lima, A.; Neroulidis, A.; Ginouves, V.; Atsidis, D.; Hildebrand, M.; Brinkerink, M.; Gordea, S.: Linking subject labels in cultural heritage metadata to MIMO vocabulary using CultuurLink (2016) 1.82
    1.8219337 = sum of:
      1.8219337 = weight(author_txt:charles in 5108) [ClassicSimilarity], result of:
        1.8219337 = fieldWeight in 5108, product of:
          1.0 = tf(freq=1.0), with freq of:
            1.0 = termFreq=1.0
          9.71698 = idf(docFreq=6, maxDocs=42740)
          0.1875 = fieldNorm(doc=5108)
    

Similar documents (content)

  1. Tang, L.; Hu, G.; Liu, W.: Funding acknowledgment analysis : queries and caveats (2017) 0.13
    0.12772211 = sum of:
      0.12772211 = product of:
        1.064351 = sum of:
          0.013263736 = weight(abstract_txt:information in 5443) [ClassicSimilarity], result of:
            0.013263736 = score(doc=5443,freq=1.0), product of:
              0.04990257 = queryWeight, product of:
                2.430104 = idf(docFreq=10226, maxDocs=42740)
                0.020535158 = queryNorm
              0.26579264 = fieldWeight in 5443, product of:
                1.0 = tf(freq=1.0), with freq of:
                  1.0 = termFreq=1.0
                2.430104 = idf(docFreq=10226, maxDocs=42740)
                0.109375 = fieldNorm(doc=5443)
          0.969119 = weight(title_txt:caveats in 5443) [ClassicSimilarity], result of:
            0.969119 = score(doc=5443,freq=1.0), product of:
              0.2659589 = queryWeight, product of:
                1.332862 = boost
                9.71698 = idf(docFreq=6, maxDocs=42740)
                0.020535158 = queryNorm
              3.6438675 = fieldWeight in 5443, product of:
                1.0 = tf(freq=1.0), with freq of:
                  1.0 = termFreq=1.0
                9.71698 = idf(docFreq=6, maxDocs=42740)
                0.375 = fieldNorm(doc=5443)
          0.0819682 = weight(abstract_txt:should in 5443) [ClassicSimilarity], result of:
            0.0819682 = score(doc=5443,freq=1.0), product of:
              0.16805159 = queryWeight, product of:
                1.8351005 = boost
                4.459485 = idf(docFreq=1343, maxDocs=42740)
                0.020535158 = queryNorm
              0.4877562 = fieldWeight in 5443, product of:
                1.0 = tf(freq=1.0), with freq of:
                  1.0 = termFreq=1.0
                4.459485 = idf(docFreq=1343, maxDocs=42740)
                0.109375 = fieldNorm(doc=5443)
        0.12 = coord(3/25)
    
  2. Knowledge management : concepts and best practices (2003) 0.11
    0.11252665 = sum of:
      0.11252665 = product of:
        0.5626332 = sum of:
          0.067406066 = weight(abstract_txt:management in 3249) [ClassicSimilarity], result of:
            0.067406066 = score(doc=3249,freq=4.0), product of:
              0.10158899 = queryWeight, product of:
                1.164974 = boost
                4.246512 = idf(docFreq=1662, maxDocs=42740)
                0.020535158 = queryNorm
              0.6635175 = fieldWeight in 3249, product of:
                2.0 = tf(freq=4.0), with freq of:
                  4.0 = termFreq=4.0
                4.246512 = idf(docFreq=1662, maxDocs=42740)
                0.078125 = fieldNorm(doc=3249)
          0.035076324 = weight(abstract_txt:presents in 3249) [ClassicSimilarity], result of:
            0.035076324 = score(doc=3249,freq=1.0), product of:
              0.1043302 = queryWeight, product of:
                1.1805868 = boost
                4.303423 = idf(docFreq=1570, maxDocs=42740)
                0.020535158 = queryNorm
              0.33620492 = fieldWeight in 3249, product of:
                1.0 = tf(freq=1.0), with freq of:
                  1.0 = termFreq=1.0
                4.303423 = idf(docFreq=1570, maxDocs=42740)
                0.078125 = fieldNorm(doc=3249)
          0.2018998 = weight(abstract_txt:hewlett in 3249) [ClassicSimilarity], result of:
            0.2018998 = score(doc=3249,freq=1.0), product of:
              0.2659589 = queryWeight, product of:
                1.332862 = boost
                9.71698 = idf(docFreq=6, maxDocs=42740)
                0.020535158 = queryNorm
              0.75913906 = fieldWeight in 3249, product of:
                1.0 = tf(freq=1.0), with freq of:
                  1.0 = termFreq=1.0
                9.71698 = idf(docFreq=6, maxDocs=42740)
                0.078125 = fieldNorm(doc=3249)
          0.2018998 = weight(abstract_txt:packard in 3249) [ClassicSimilarity], result of:
            0.2018998 = score(doc=3249,freq=1.0), product of:
              0.2659589 = queryWeight, product of:
                1.332862 = boost
                9.71698 = idf(docFreq=6, maxDocs=42740)
                0.020535158 = queryNorm
              0.75913906 = fieldWeight in 3249, product of:
                1.0 = tf(freq=1.0), with freq of:
                  1.0 = termFreq=1.0
                9.71698 = idf(docFreq=6, maxDocs=42740)
                0.078125 = fieldNorm(doc=3249)
          0.056351226 = weight(abstract_txt:best in 3249) [ClassicSimilarity], result of:
            0.056351226 = score(doc=3249,freq=1.0), product of:
              0.14310986 = queryWeight, product of:
                1.3826991 = boost
                5.040154 = idf(docFreq=751, maxDocs=42740)
                0.020535158 = queryNorm
              0.39376202 = fieldWeight in 3249, product of:
                1.0 = tf(freq=1.0), with freq of:
                  1.0 = termFreq=1.0
                5.040154 = idf(docFreq=751, maxDocs=42740)
                0.078125 = fieldNorm(doc=3249)
        0.2 = coord(5/25)
    
  3. McCain, K.W.: Assessing obliteration by incorporation : issues and caveats (2012) 0.08
    0.07912153 = sum of:
      0.07912153 = product of:
        0.98901916 = sum of:
          0.019900156 = weight(abstract_txt:article in 2486) [ClassicSimilarity], result of:
            0.019900156 = score(doc=2486,freq=1.0), product of:
              0.08296819 = queryWeight, product of:
                1.0528069 = boost
                3.8376453 = idf(docFreq=2502, maxDocs=42740)
                0.020535158 = queryNorm
              0.23985283 = fieldWeight in 2486, product of:
                1.0 = tf(freq=1.0), with freq of:
                  1.0 = termFreq=1.0
                3.8376453 = idf(docFreq=2502, maxDocs=42740)
                0.0625 = fieldNorm(doc=2486)
          0.969119 = weight(title_txt:caveats in 2486) [ClassicSimilarity], result of:
            0.969119 = score(doc=2486,freq=1.0), product of:
              0.2659589 = queryWeight, product of:
                1.332862 = boost
                9.71698 = idf(docFreq=6, maxDocs=42740)
                0.020535158 = queryNorm
              3.6438675 = fieldWeight in 2486, product of:
                1.0 = tf(freq=1.0), with freq of:
                  1.0 = termFreq=1.0
                9.71698 = idf(docFreq=6, maxDocs=42740)
                0.375 = fieldNorm(doc=2486)
        0.08 = coord(2/25)
    
  4. Cox, A.; Patrick, K.; Abdullah, R.: Seeding a community of interest : the experience of the knowledge library project (2003) 0.08
    0.07798944 = sum of:
      0.07798944 = product of:
        0.48743397 = sum of:
          0.015158555 = weight(abstract_txt:information in 1805) [ClassicSimilarity], result of:
            0.015158555 = score(doc=1805,freq=1.0), product of:
              0.04990257 = queryWeight, product of:
                2.430104 = idf(docFreq=10226, maxDocs=42740)
                0.020535158 = queryNorm
              0.303763 = fieldWeight in 1805, product of:
                1.0 = tf(freq=1.0), with freq of:
                  1.0 = termFreq=1.0
                2.430104 = idf(docFreq=10226, maxDocs=42740)
                0.125 = fieldNorm(doc=1805)
          0.17686898 = weight(abstract_txt:leadership in 1805) [ClassicSimilarity], result of:
            0.17686898 = score(doc=1805,freq=1.0), product of:
              0.17799662 = queryWeight, product of:
                1.0903949 = boost
                7.9493184 = idf(docFreq=40, maxDocs=42740)
                0.020535158 = queryNorm
              0.9936648 = fieldWeight in 1805, product of:
                1.0 = tf(freq=1.0), with freq of:
                  1.0 = termFreq=1.0
                7.9493184 = idf(docFreq=40, maxDocs=42740)
                0.125 = fieldNorm(doc=1805)
          0.053924855 = weight(abstract_txt:management in 1805) [ClassicSimilarity], result of:
            0.053924855 = score(doc=1805,freq=1.0), product of:
              0.10158899 = queryWeight, product of:
                1.164974 = boost
                4.246512 = idf(docFreq=1662, maxDocs=42740)
                0.020535158 = queryNorm
              0.530814 = fieldWeight in 1805, product of:
                1.0 = tf(freq=1.0), with freq of:
                  1.0 = termFreq=1.0
                4.246512 = idf(docFreq=1662, maxDocs=42740)
                0.125 = fieldNorm(doc=1805)
          0.2414816 = weight(abstract_txt:lessons in 1805) [ClassicSimilarity], result of:
            0.2414816 = score(doc=1805,freq=1.0), product of:
              0.2760006 = queryWeight, product of:
                1.9202064 = boost
                6.9994516 = idf(docFreq=105, maxDocs=42740)
                0.020535158 = queryNorm
              0.87493145 = fieldWeight in 1805, product of:
                1.0 = tf(freq=1.0), with freq of:
                  1.0 = termFreq=1.0
                6.9994516 = idf(docFreq=105, maxDocs=42740)
                0.125 = fieldNorm(doc=1805)
        0.16 = coord(4/25)
    
  5. Bakewell, K.G.B.: Information: the seventh management function? (1994) 0.08
    0.07681856 = sum of:
      0.07681856 = product of:
        0.480116 = sum of:
          0.03389556 = weight(abstract_txt:information in 290) [ClassicSimilarity], result of:
            0.03389556 = score(doc=290,freq=5.0), product of:
              0.04990257 = queryWeight, product of:
                2.430104 = idf(docFreq=10226, maxDocs=42740)
                0.020535158 = queryNorm
              0.67923474 = fieldWeight in 290, product of:
                2.236068 = tf(freq=5.0), with freq of:
                  5.0 = termFreq=5.0
                2.430104 = idf(docFreq=10226, maxDocs=42740)
                0.125 = fieldNorm(doc=290)
          0.053924855 = weight(abstract_txt:management in 290) [ClassicSimilarity], result of:
            0.053924855 = score(doc=290,freq=1.0), product of:
              0.10158899 = queryWeight, product of:
                1.164974 = boost
                4.246512 = idf(docFreq=1662, maxDocs=42740)
                0.020535158 = queryNorm
              0.530814 = fieldWeight in 290, product of:
                1.0 = tf(freq=1.0), with freq of:
                  1.0 = termFreq=1.0
                4.246512 = idf(docFreq=1662, maxDocs=42740)
                0.125 = fieldNorm(doc=290)
          0.29861766 = weight(abstract_txt:enunciated in 290) [ClassicSimilarity], result of:
            0.29861766 = score(doc=290,freq=1.0), product of:
              0.25237963 = queryWeight, product of:
                1.2983897 = boost
                9.465666 = idf(docFreq=8, maxDocs=42740)
                0.020535158 = queryNorm
              1.1832082 = fieldWeight in 290, product of:
                1.0 = tf(freq=1.0), with freq of:
                  1.0 = termFreq=1.0
                9.465666 = idf(docFreq=8, maxDocs=42740)
                0.125 = fieldNorm(doc=290)
          0.093677945 = weight(abstract_txt:should in 290) [ClassicSimilarity], result of:
            0.093677945 = score(doc=290,freq=1.0), product of:
              0.16805159 = queryWeight, product of:
                1.8351005 = boost
                4.459485 = idf(docFreq=1343, maxDocs=42740)
                0.020535158 = queryNorm
              0.55743563 = fieldWeight in 290, product of:
                1.0 = tf(freq=1.0), with freq of:
                  1.0 = termFreq=1.0
                4.459485 = idf(docFreq=1343, maxDocs=42740)
                0.125 = fieldNorm(doc=290)
        0.16 = coord(4/25)