Document (#29759)

Author
McCrea, R.
Title
Evaluation of two library-based and one expert reference service on the Web
Source
Library review. 53(2004) no.1, S.11-16
Year
2004
Abstract
It has become increasingly common for libraries to provide a reference service which operates via e-mail or through online forms. This paper compares the performance of three digital reference services available on the World Wide Web, namely, AllExperts, Ask a Librarian, and Internet Public Library (a fourth service, Ask Bob, was included initially but eventually excluded). The online digital reference/"expert" services are generally very effective; most provide an answer within three days, and include suggestions for sources of further information. Although the general response rate from all the services was good, library-based services were found to be more trustworthy since they provided the answers together with the sources.
Content
Vgl. auch unter: http://www.emeraldinsight.com/10.1108/00242530410514748.
Theme
Informationsdienstleistungen
Internet
Object
AllExperts
Ask a Librarian
Ask Bob
Internet Public Library

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