Document (#30694)

Author
Sabini, L.
Title
¬The catalogue as language, quality in terms of service : an experience at the University of Florence
Source
Cataloging and classification quarterly. 39(2004) nos.1/2, S.xx-xx
Year
2004
Abstract
This contribution gives an account of the experience at the University of Florence, where a common language for its numerous libraries and collections was found, at the end of the eighties, in the Servizio bibliotecario Nazionale, by assuming a common cataloguing practice. These years were important years for academic libraries, that define their position in the growth of the information needs and oriented their mission to service management and customer satisfaction. So at the Florentine library system a new concept was adopted: a client-centred library with a user-oriented catalogue, able to communicate and retrieve information. The key concept of the whole process was: the catalogue as a service. To realize this it was necessary to provide a permanent training plan for the library staff and a common working method based on quality. The Work Group for the Management and Maintenance the Catalogue was formed, and entrusted with the tasks related the control of the access point and the ordinary management of the SBN catalogue.
Footnote
Beitrag in einem Themenheft "Authority control: definition and international experience. Part II: Authority control for subjects"
Location
I
Florenz

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