Document (#31338)

Author

Pan, S.
Pan, G.
Hsieh, M.H.

Title

¬A dual-level analysis of the capability development process : a case study of TT&T

Source

Journal of the American Society for Information Science and Technology. 57(2006) no.13, S.1814-1829

Year

2006

Abstract

The resource-based view suggests that organizations achieve and maintain competitive advantage through effective deployment of firm-specific resources and capabilities. Because of volatile market conditions, researchers now focus on the development of dynamic capabilities that allow firms to react and create change in these dynamic environments. Despite the growing acceptance of the dynamic capabilities perspective in information systems research, the process of how organizations develop capabilities to influence the overall process of strategy formation and implementation in a dynamic and volatile environment (e.g., the information communication technology industry) is still underexplored. To address the knowledge gap, this article draws on an in-depth case study of the capability development experience of a call center in strategic transformation from an in-house customer service department to an outsourced customer service provider. We use Montealegre's (2002) process model of capability development as our analytical framework and extend it beyond the organizational perspective to include a project-level (business unit) perspective. By adopting a dual-level analysis, researchers and practitioners may obtain a more detailed and complete view of an organization's capability development, hence allaying criticism of the resource-based view as a vague and tautological concept.

Similar documents (author)

1. Hsieh-Yee, I.: ¬The cataloging practices of special libraries and their relationship with OCLC (1996) 4.26

   4.2594166 = sum of:
     4.2594166 = weight(author_txt:hsieh in 4920) [ClassicSimilarity], result of:
       4.2594166 = fieldWeight in 4920, product of:
         1.0 = tf(freq=1.0), with freq of:
           1.0 = termFreq=1.0
         8.518833 = idf(docFreq=23, maxDocs=44218)
         0.5 = fieldNorm(doc=4920)
   

2. Hsieh-Yee, I.: Student use of online catalogs and other information channels (1996) 4.26

   4.2594166 = sum of:
     4.2594166 = weight(author_txt:hsieh in 5543) [ClassicSimilarity], result of:
       4.2594166 = fieldWeight in 5543, product of:
         1.0 = tf(freq=1.0), with freq of:
           1.0 = termFreq=1.0
         8.518833 = idf(docFreq=23, maxDocs=44218)
         0.5 = fieldNorm(doc=5543)
   

3. Hsieh-Yee, I.: ¬The retrieval power of selected search engines : how well do they address general reference questions and subject questions? (1998) 4.26

   4.2594166 = sum of:
     4.2594166 = weight(author_txt:hsieh in 2186) [ClassicSimilarity], result of:
       4.2594166 = fieldWeight in 2186, product of:
         1.0 = tf(freq=1.0), with freq of:
           1.0 = termFreq=1.0
         8.518833 = idf(docFreq=23, maxDocs=44218)
         0.5 = fieldNorm(doc=2186)
   

4. Hsieh-Yee, I.: Search tactics of Web users in searching for texts, graphics, known items and subjects : a search simulation study (1998) 4.26

   4.2594166 = sum of:
     4.2594166 = weight(author_txt:hsieh in 2404) [ClassicSimilarity], result of:
       4.2594166 = fieldWeight in 2404, product of:
         1.0 = tf(freq=1.0), with freq of:
           1.0 = termFreq=1.0
         8.518833 = idf(docFreq=23, maxDocs=44218)
         0.5 = fieldNorm(doc=2404)
   

5. Hsieh-Yee, I.: Effects of search experience and subject knowledge on the search tactics of novice and experienced searchers (1993) 4.26

   4.2594166 = sum of:
     4.2594166 = weight(author_txt:hsieh in 2405) [ClassicSimilarity], result of:
       4.2594166 = fieldWeight in 2405, product of:
         1.0 = tf(freq=1.0), with freq of:
           1.0 = termFreq=1.0
         8.518833 = idf(docFreq=23, maxDocs=44218)
         0.5 = fieldNorm(doc=2405)
   

Similar documents (content)

1. Kas, M.; Khadka, A.G.; Frankenstein, W.; Abdulla, A.Y.; Kunkel, F.; Carley, L.R.; Carley, K.M.: Analyzing scientific networks for nuclear capabilities assessment (2012) 0.12

   0.11795577 = sum of:
     0.11795577 = product of:
       0.58977884 = sum of:
         0.030308735 = weight(abstract_txt:researchers in 272) [ClassicSimilarity], result of:
           0.030308735 = score(doc=272,freq=1.0), product of:
             0.1009185 = queryWeight, product of:
               1.3023448 = boost
               4.805261 = idf(docFreq=983, maxDocs=44218)
               0.016126044 = queryNorm
             0.30032882 = fieldWeight in 272, product of:
               1.0 = tf(freq=1.0), with freq of:
                 1.0 = termFreq=1.0
               4.805261 = idf(docFreq=983, maxDocs=44218)
               0.0625 = fieldNorm(doc=272)
         0.037286676 = weight(abstract_txt:level in 272) [ClassicSimilarity], result of:
           0.037286676 = score(doc=272,freq=1.0), product of:
             0.1326351 = queryWeight, product of:
               1.8285862 = boost
               4.497956 = idf(docFreq=1337, maxDocs=44218)
               0.016126044 = queryNorm
             0.28112224 = fieldWeight in 272, product of:
               1.0 = tf(freq=1.0), with freq of:
                 1.0 = termFreq=1.0
               4.497956 = idf(docFreq=1337, maxDocs=44218)
               0.0625 = fieldNorm(doc=272)
         0.18177167 = weight(abstract_txt:dynamic in 272) [ClassicSimilarity], result of:
           0.18177167 = score(doc=272,freq=3.0), product of:
             0.29101318 = queryWeight, product of:
               3.127605 = boost
               5.7699614 = idf(docFreq=374, maxDocs=44218)
               0.016126044 = queryNorm
             0.6246166 = fieldWeight in 272, product of:
               1.7320508 = tf(freq=3.0), with freq of:
                 3.0 = termFreq=3.0
               5.7699614 = idf(docFreq=374, maxDocs=44218)
               0.0625 = fieldNorm(doc=272)
         0.16520938 = weight(abstract_txt:capabilities in 272) [ClassicSimilarity], result of:
           0.16520938 = score(doc=272,freq=2.0), product of:
             0.31257105 = queryWeight, product of:
               3.24138 = boost
               5.9798594 = idf(docFreq=303, maxDocs=44218)
               0.016126044 = queryNorm
             0.52854985 = fieldWeight in 272, product of:
               1.4142135 = tf(freq=2.0), with freq of:
                 2.0 = termFreq=2.0
               5.9798594 = idf(docFreq=303, maxDocs=44218)
               0.0625 = fieldNorm(doc=272)
         0.17520235 = weight(abstract_txt:capability in 272) [ClassicSimilarity], result of:
           0.17520235 = score(doc=272,freq=1.0), product of:
             0.40953928 = queryWeight, product of:
               3.7102516 = boost
               6.8448567 = idf(docFreq=127, maxDocs=44218)
               0.016126044 = queryNorm
             0.42780355 = fieldWeight in 272, product of:
               1.0 = tf(freq=1.0), with freq of:
                 1.0 = termFreq=1.0
               6.8448567 = idf(docFreq=127, maxDocs=44218)
               0.0625 = fieldNorm(doc=272)
       0.2 = coord(5/25)
   

2. Hu, G.; Lin, H.; Pan, W.: Conceptualizing and examining E-government service capability : a review and empirical study (2013) 0.12

   0.11517616 = sum of:
     0.11517616 = product of:
       0.719851 = sum of:
         0.046185594 = weight(abstract_txt:service in 1118) [ClassicSimilarity], result of:
           0.046185594 = score(doc=1118,freq=2.0), product of:
             0.091407105 = queryWeight, product of:
               1.2394544 = boost
               4.5732145 = idf(docFreq=1240, maxDocs=44218)
               0.016126044 = queryNorm
             0.5052736 = fieldWeight in 1118, product of:
               1.4142135 = tf(freq=2.0), with freq of:
                 2.0 = termFreq=2.0
               4.5732145 = idf(docFreq=1240, maxDocs=44218)
               0.078125 = fieldNorm(doc=1118)
         0.03793407 = weight(abstract_txt:case in 1118) [ClassicSimilarity], result of:
           0.03793407 = score(doc=1118,freq=1.0), product of:
             0.10100399 = queryWeight, product of:
               1.3028963 = boost
               4.807296 = idf(docFreq=981, maxDocs=44218)
               0.016126044 = queryNorm
             0.37557 = fieldWeight in 1118, product of:
               1.0 = tf(freq=1.0), with freq of:
                 1.0 = termFreq=1.0
               4.807296 = idf(docFreq=981, maxDocs=44218)
               0.078125 = fieldNorm(doc=1118)
         0.14602585 = weight(abstract_txt:capabilities in 1118) [ClassicSimilarity], result of:
           0.14602585 = score(doc=1118,freq=1.0), product of:
             0.31257105 = queryWeight, product of:
               3.24138 = boost
               5.9798594 = idf(docFreq=303, maxDocs=44218)
               0.016126044 = queryNorm
             0.4671765 = fieldWeight in 1118, product of:
               1.0 = tf(freq=1.0), with freq of:
                 1.0 = termFreq=1.0
               5.9798594 = idf(docFreq=303, maxDocs=44218)
               0.078125 = fieldNorm(doc=1118)
         0.48970547 = weight(abstract_txt:capability in 1118) [ClassicSimilarity], result of:
           0.48970547 = score(doc=1118,freq=5.0), product of:
             0.40953928 = queryWeight, product of:
               3.7102516 = boost
               6.8448567 = idf(docFreq=127, maxDocs=44218)
               0.016126044 = queryNorm
             1.1957473 = fieldWeight in 1118, product of:
               2.236068 = tf(freq=5.0), with freq of:
                 5.0 = termFreq=5.0
               6.8448567 = idf(docFreq=127, maxDocs=44218)
               0.078125 = fieldNorm(doc=1118)
       0.16 = coord(4/25)
   

3. Tsuchiya, T.; Tsuchiya, S.: Interorganizational knowledge creation and policy exercise (1996) 0.10

   0.096405886 = sum of:
     0.096405886 = product of:
       0.48202944 = sum of:
         0.09314974 = weight(abstract_txt:deployment in 913) [ClassicSimilarity], result of:
           0.09314974 = score(doc=913,freq=1.0), product of:
             0.12921388 = queryWeight, product of:
               1.0420299 = boost
               7.689554 = idf(docFreq=54, maxDocs=44218)
               0.016126044 = queryNorm
             0.7208957 = fieldWeight in 913, product of:
               1.0 = tf(freq=1.0), with freq of:
                 1.0 = termFreq=1.0
               7.689554 = idf(docFreq=54, maxDocs=44218)
               0.09375 = fieldNorm(doc=913)
         0.095062986 = weight(abstract_txt:organizations in 913) [ClassicSimilarity], result of:
           0.095062986 = score(doc=913,freq=2.0), product of:
             0.1309772 = queryWeight, product of:
               1.4836738 = boost
               5.474311 = idf(docFreq=503, maxDocs=44218)
               0.016126044 = queryNorm
             0.72579795 = fieldWeight in 913, product of:
               1.4142135 = tf(freq=2.0), with freq of:
                 2.0 = termFreq=2.0
               5.474311 = idf(docFreq=503, maxDocs=44218)
               0.09375 = fieldNorm(doc=913)
         0.15796201 = weight(abstract_txt:customer in 913) [ClassicSimilarity], result of:
           0.15796201 = score(doc=913,freq=1.0), product of:
             0.23150827 = queryWeight, product of:
               1.972531 = boost
               7.2780466 = idf(docFreq=82, maxDocs=44218)
               0.016126044 = queryNorm
             0.6823169 = fieldWeight in 913, product of:
               1.0 = tf(freq=1.0), with freq of:
                 1.0 = termFreq=1.0
               7.2780466 = idf(docFreq=82, maxDocs=44218)
               0.09375 = fieldNorm(doc=913)
         0.077509455 = weight(abstract_txt:view in 913) [ClassicSimilarity], result of:
           0.077509455 = score(doc=913,freq=1.0), product of:
             0.1648662 = queryWeight, product of:
               2.038694 = boost
               5.0147786 = idf(docFreq=797, maxDocs=44218)
               0.016126044 = queryNorm
             0.4701355 = fieldWeight in 913, product of:
               1.0 = tf(freq=1.0), with freq of:
                 1.0 = termFreq=1.0
               5.0147786 = idf(docFreq=797, maxDocs=44218)
               0.09375 = fieldNorm(doc=913)
         0.05834525 = weight(abstract_txt:development in 913) [ClassicSimilarity], result of:
           0.05834525 = score(doc=913,freq=1.0), product of:
             0.16175155 = queryWeight, product of:
               2.6069627 = boost
               3.8475635 = idf(docFreq=2563, maxDocs=44218)
               0.016126044 = queryNorm
             0.36070907 = fieldWeight in 913, product of:
               1.0 = tf(freq=1.0), with freq of:
                 1.0 = termFreq=1.0
               3.8475635 = idf(docFreq=2563, maxDocs=44218)
               0.09375 = fieldNorm(doc=913)
       0.2 = coord(5/25)
   

4. McInerney, C.: Knowledge management and the dynamic nature of knowledge (2002) 0.09

   0.08934716 = sum of:
     0.08934716 = product of:
       0.4467358 = sum of:
         0.095209144 = weight(abstract_txt:organization's in 5211) [ClassicSimilarity], result of:
           0.095209144 = score(doc=5211,freq=1.0), product of:
             0.14805669 = queryWeight, product of:
               1.115423 = boost
               8.231152 = idf(docFreq=31, maxDocs=44218)
               0.016126044 = queryNorm
             0.6430587 = fieldWeight in 5211, product of:
               1.0 = tf(freq=1.0), with freq of:
                 1.0 = termFreq=1.0
               8.231152 = idf(docFreq=31, maxDocs=44218)
               0.078125 = fieldNorm(doc=5211)
         0.0560164 = weight(abstract_txt:organizations in 5211) [ClassicSimilarity], result of:
           0.0560164 = score(doc=5211,freq=1.0), product of:
             0.1309772 = queryWeight, product of:
               1.4836738 = boost
               5.474311 = idf(docFreq=503, maxDocs=44218)
               0.016126044 = queryNorm
             0.42768055 = fieldWeight in 5211, product of:
               1.0 = tf(freq=1.0), with freq of:
                 1.0 = termFreq=1.0
               5.474311 = idf(docFreq=503, maxDocs=44218)
               0.078125 = fieldNorm(doc=5211)
         0.06459121 = weight(abstract_txt:view in 5211) [ClassicSimilarity], result of:
           0.06459121 = score(doc=5211,freq=1.0), product of:
             0.1648662 = queryWeight, product of:
               2.038694 = boost
               5.0147786 = idf(docFreq=797, maxDocs=44218)
               0.016126044 = queryNorm
             0.39177957 = fieldWeight in 5211, product of:
               1.0 = tf(freq=1.0), with freq of:
                 1.0 = termFreq=1.0
               5.0147786 = idf(docFreq=797, maxDocs=44218)
               0.078125 = fieldNorm(doc=5211)
         0.04539911 = weight(abstract_txt:process in 5211) [ClassicSimilarity], result of:
           0.04539911 = score(doc=5211,freq=1.0), product of:
             0.14344777 = queryWeight, product of:
               2.195849 = boost
               4.0510116 = idf(docFreq=2091, maxDocs=44218)
               0.016126044 = queryNorm
             0.3164853 = fieldWeight in 5211, product of:
               1.0 = tf(freq=1.0), with freq of:
                 1.0 = termFreq=1.0
               4.0510116 = idf(docFreq=2091, maxDocs=44218)
               0.078125 = fieldNorm(doc=5211)
         0.18551995 = weight(abstract_txt:dynamic in 5211) [ClassicSimilarity], result of:
           0.18551995 = score(doc=5211,freq=2.0), product of:
             0.29101318 = queryWeight, product of:
               3.127605 = boost
               5.7699614 = idf(docFreq=374, maxDocs=44218)
               0.016126044 = queryNorm
             0.6374967 = fieldWeight in 5211, product of:
               1.4142135 = tf(freq=2.0), with freq of:
                 2.0 = termFreq=2.0
               5.7699614 = idf(docFreq=374, maxDocs=44218)
               0.078125 = fieldNorm(doc=5211)
       0.2 = coord(5/25)
   

5. Crawford, J.: ¬The culture of evaluation in library and information services (2006) 0.08

   0.07521087 = sum of:
     0.07521087 = product of:
       0.37605435 = sum of:
         0.03918978 = weight(abstract_txt:service in 4518) [ClassicSimilarity], result of:
           0.03918978 = score(doc=4518,freq=1.0), product of:
             0.091407105 = queryWeight, product of:
               1.2394544 = boost
               4.5732145 = idf(docFreq=1240, maxDocs=44218)
               0.016126044 = queryNorm
             0.42873886 = fieldWeight in 4518, product of:
               1.0 = tf(freq=1.0), with freq of:
                 1.0 = termFreq=1.0
               4.5732145 = idf(docFreq=1240, maxDocs=44218)
               0.09375 = fieldNorm(doc=4518)
         0.0454631 = weight(abstract_txt:researchers in 4518) [ClassicSimilarity], result of:
           0.0454631 = score(doc=4518,freq=1.0), product of:
             0.1009185 = queryWeight, product of:
               1.3023448 = boost
               4.805261 = idf(docFreq=983, maxDocs=44218)
               0.016126044 = queryNorm
             0.45049322 = fieldWeight in 4518, product of:
               1.0 = tf(freq=1.0), with freq of:
                 1.0 = termFreq=1.0
               4.805261 = idf(docFreq=983, maxDocs=44218)
               0.09375 = fieldNorm(doc=4518)
         0.05593002 = weight(abstract_txt:level in 4518) [ClassicSimilarity], result of:
           0.05593002 = score(doc=4518,freq=1.0), product of:
             0.1326351 = queryWeight, product of:
               1.8285862 = boost
               4.497956 = idf(docFreq=1337, maxDocs=44218)
               0.016126044 = queryNorm
             0.42168337 = fieldWeight in 4518, product of:
               1.0 = tf(freq=1.0), with freq of:
                 1.0 = termFreq=1.0
               4.497956 = idf(docFreq=1337, maxDocs=44218)
               0.09375 = fieldNorm(doc=4518)
         0.15796201 = weight(abstract_txt:customer in 4518) [ClassicSimilarity], result of:
           0.15796201 = score(doc=4518,freq=1.0), product of:
             0.23150827 = queryWeight, product of:
               1.972531 = boost
               7.2780466 = idf(docFreq=82, maxDocs=44218)
               0.016126044 = queryNorm
             0.6823169 = fieldWeight in 4518, product of:
               1.0 = tf(freq=1.0), with freq of:
                 1.0 = termFreq=1.0
               7.2780466 = idf(docFreq=82, maxDocs=44218)
               0.09375 = fieldNorm(doc=4518)
         0.077509455 = weight(abstract_txt:view in 4518) [ClassicSimilarity], result of:
           0.077509455 = score(doc=4518,freq=1.0), product of:
             0.1648662 = queryWeight, product of:
               2.038694 = boost
               5.0147786 = idf(docFreq=797, maxDocs=44218)
               0.016126044 = queryNorm
             0.4701355 = fieldWeight in 4518, product of:
               1.0 = tf(freq=1.0), with freq of:
                 1.0 = termFreq=1.0
               5.0147786 = idf(docFreq=797, maxDocs=44218)
               0.09375 = fieldNorm(doc=4518)
       0.2 = coord(5/25)