Document (#3170)

Author
Schwuchow, W.
Title
Qualitätsmanagement für Informationsdienste
Source
Cogito. 9(1993) H.1, S.3-7
Year
1993
Abstract
Moderne Methoden des Qualitätsmanagements wurden bisher vor allem im industriellen Bereich entwickelt und praktiziert. Im Dienstleistungssektor stehen vergleichbare Konzepte erst am beginn ihrer praktischen Erprobung. Bei Produktion und Vertrieb verschiedener Arten von Informationsdiensten (in Verlagen, Fachinformationszentren, Bibliotheken, innerbetrieblichen Informationseinrichtungen usw.) liegen erste Erfahrungen seit kurzem vor allem aus Ländern des englischen Sprachraumes vor. Dieser Artikel untersucht vor allem zwei Fragen: Worin läßt sich der praktische Nutzen eines modernen Qualitätsmanagements generell sehen, und was sind die besonderen Schwierigkeiten eines umfassenden Qualitätsmanagements für Informationsdienste?
Theme
Informationsdienstleistungen
Information

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