Document (#32411)

Author

Matthews, J.R.

Title

¬The bottom line : determining and communicating the value of the special library

Imprint

Westport, CT : Libraries Unlimited

Year

2002

Pages

186 S

Isbn

1-59158-004-8

Footnote

Rez. in: JASIST 55(2004) no.5, S.465-467 (S.R. Tompson): "Mr. Matthews knows his audience, and wisely consulted with Special Libraries Association (SLA) leaders, including former President Susan DiMattia and Former Research Committee Chair Sharyn Ladner (1 was proud to serve an that Committee under Ladner's tenure). He also pays homage to the groundbreaking contributions to special libraries literature made by Joanne Marshall (also a past member of the SLA Research Committee) and Donald W. King with José Marie Griffiths. While Matthews, an established library automation consultant, is not well known in special libraries circles, these bona fides demonstrate his credibility and should put other special librarians' minds at ease as they did mine. Each chapter of The Bottom Line begins with an appropriate epigram. The epigram used in the front matter succinctly sums up a key component of librarianship: "°' Smart people are not those that remember every detail of everything but those that know where to look for knowledge." - Tim McEachern and Bob O' Keefe." The Recommended Reading appendix of books and articles only cites one publication from the library literature. However, the references at the end of each chapter are primarily from the library field. Matthews' useful end matter also includes a glossary, input measure examples, and sample PAPE and benefits surveys. The Bottom Line functions well as both a primer and a detailed guidebook to determine and demonstrate the ROI provided by a special library. "

Area

Spezialbibliotheken

LCSH

Special libraries / Evaluation
Special libraries / Cost effectiveness
Special libraries / Administration
Library planning
Organizational effectiveness / Measurement

BK

06.43 / Spezialbibliotheken

LCC

Z675.A2M38 2002

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