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Powell, R.R.; Raber, D.: Education for reference/information service : a quantitative and qualitiative analysis of basic reference courses (1994)
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Moore, A.: As I sit studying : WWW-based reference services (1998)
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Salisbury, L.: Integrating technology in reference services : the issues (1994)
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Li, J.; Wu, G.: Characteristics of reference transactions : challenges to librarian's roles (1998)
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Rowley, J.: Current awareness in an electronic age (1998)
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