Document (#3841)

Author
Jacobson, T.L.
Title
Sense-making in a database environment
Source
Information processing and management. 27(1991) no.6, S.447-457
Year
1991
Abstract
Data reported here were gathered from 26 novice users' search sessions on a full text multi-file information retrieval system. The study had two aims: to evaluate the ability of novices to use such an information retrieval system, and to analyse user information seeking behaviour in the software environment presented by this type of system. Information seeking was conceptualised using Dervin's sense-making approach as question-asking during the session. 'Timeline' interviews produced open-ended, structured accounts of search sessions from the user perspective. These were content analysed to develop descriptive accounts of question-asking behaviours, conditions, and outcomes. Results indicate that search success was only moderate, although appraisals of interface effectiveness were higher. Information seeking was distributed widely throughout the search process, but was both most common and least successful regarding navigation within the system

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