Document (#39695)

Author

Taylor, R.S.

Title

Question negotiation and information seeking in libraries

Source

College and research libraries. 29(1968) no.3, S.178-194

Year

1968

Abstract

Seekers of information in libraries either go through a librarian intermediary or they help themselves. When they go through librarians they must develop their questions through four levels of need, referred to here as the visceral, conscious, formalized, and compromised needs. In his pre-search interview with an information seeker the reference librarian attempts to help him arrive at an understanding of his 'compromised' need by determining: (1) the subject of his interest; (2) his motivation; (3) his personal characteristics; (4) the relationship of the inquiry to file organization; and (5) anticipated answers. The author contends that research is needed into the techniques of conducting this negotiation between the user and the reference librarian

Footnote

Vgl. auch in: Reference and information services: a reader. Ed.: B. Katz and A. Tarr. New York: Scarecrow Press 1978. Vgl. auch den Artikel zur Rezeption und Wirkung: Chang, Y.-W.: The influence of Taylor's paper, Question-Negotiation and Information-Seeking in Libraries. In: Information processing and management. 49(2013) no.5, S.983-994.

Theme

Informationsdienstleistungen

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