Document (#40354)

Author
Radford, M.L.
Connaway, L.S.
Mikitish, S.
Alpert, M.
Shah, C.
Cooke, N.A.
Title
Shared values, new vision : collaboration and communities of practice in virtual reference and SQA
Source
Journal of the Association for Information Science and Technology. 68(2017) no.2, S.438-449
Year
2017
Abstract
This investigation of new approaches to improving collaboration, user/librarian experiences, and sustainability for virtual reference services (VRS) reports findings from a grant project titled "Cyber Synergy: Seeking Sustainability between Virtual Reference and Social Q&A Sites" (Radford, Connaway, & Shah, 2011-2014). In-depth telephone interviews with 50 VRS librarians included questions on collaboration, referral practices, and attitudes toward Social Question and Answer (SQA) services using the Critical Incident Technique (Flanagan, 1954). The Community of Practice (CoP) (Wenger, 1998; Davies, 2005) framework was found to be a useful conceptualization for understanding VRS professionals' approaches to their work. Findings indicate that participants usually refer questions from outside of their area of expertise to other librarians, but occasionally refer them to nonlibrarian experts. These referrals are made possible because participants believe that other VRS librarians are qualified and willing collaborators. Barriers to collaboration include not knowing appropriate librarians/experts for referral, inability to verify credentials, and perceived unwillingness to collaborate. Facilitators to collaboration include knowledge of appropriate collaborators who are qualified and willingness to refer. Answers from SQA services were perceived as less objective and authoritative, but participants were open to collaborating with nonlibrarian experts with confirmation of professional expertise or extensive knowledge.
Content
Vgl.: http://onlinelibrary.wiley.com/doi/10.1002/asi.23668/full.
Theme
Informationsdienstleistungen

Similar documents (author)

  1. Radford, G.P.; Radford, M.L.: Structuralism, post-structuralism, and the library : de Saussure and Foucault (2005) 0.86
    0.86243427 = sum of:
      0.86243427 = product of:
        3.449737 = sum of:
          3.449737 = weight(author_txt:radford in 412) [ClassicSimilarity], result of:
            3.449737 = score(doc=412,freq=2.0), product of:
              0.5217768 = queryWeight, product of:
                1.0800683 = boost
                9.3501 = idf(docFreq=9, maxDocs=42306)
                0.05166748 = queryNorm
              6.611519 = fieldWeight in 412, product of:
                1.4142135 = tf(freq=2.0), with freq of:
                  2.0 = termFreq=2.0
                9.3501 = idf(docFreq=9, maxDocs=42306)
                0.5 = fieldNorm(doc=412)
        0.25 = coord(1/4)
    
  2. Cooke, N.J.: Varieties of knowledge elicitation techniques (1994) 0.79
    0.7883521 = sum of:
      0.7883521 = product of:
        3.1534083 = sum of:
          3.1534083 = weight(author_txt:cooke in 2314) [ClassicSimilarity], result of:
            3.1534083 = score(doc=2314,freq=1.0), product of:
              0.5336021 = queryWeight, product of:
                1.0922389 = boost
                9.45546 = idf(docFreq=8, maxDocs=42306)
                0.05166748 = queryNorm
              5.9096622 = fieldWeight in 2314, product of:
                1.0 = tf(freq=1.0), with freq of:
                  1.0 = termFreq=1.0
                9.45546 = idf(docFreq=8, maxDocs=42306)
                0.625 = fieldNorm(doc=2314)
        0.25 = coord(1/4)
    
  3. Cooke, A.: ¬A guide to finding quality information on the Internet : selection and evaluation strategies (1999) 0.79
    0.7883521 = sum of:
      0.7883521 = product of:
        3.1534083 = sum of:
          3.1534083 = weight(author_txt:cooke in 1663) [ClassicSimilarity], result of:
            3.1534083 = score(doc=1663,freq=1.0), product of:
              0.5336021 = queryWeight, product of:
                1.0922389 = boost
                9.45546 = idf(docFreq=8, maxDocs=42306)
                0.05166748 = queryNorm
              5.9096622 = fieldWeight in 1663, product of:
                1.0 = tf(freq=1.0), with freq of:
                  1.0 = termFreq=1.0
                9.45546 = idf(docFreq=8, maxDocs=42306)
                0.625 = fieldNorm(doc=1663)
        0.25 = coord(1/4)
    
  4. Radford, W.: Cataloges, codes and bibliographical control (1949) 0.76
    0.7622914 = sum of:
      0.7622914 = product of:
        3.0491655 = sum of:
          3.0491655 = weight(author_txt:radford in 1837) [ClassicSimilarity], result of:
            3.0491655 = score(doc=1837,freq=1.0), product of:
              0.5217768 = queryWeight, product of:
                1.0800683 = boost
                9.3501 = idf(docFreq=9, maxDocs=42306)
                0.05166748 = queryNorm
              5.843812 = fieldWeight in 1837, product of:
                1.0 = tf(freq=1.0), with freq of:
                  1.0 = termFreq=1.0
                9.3501 = idf(docFreq=9, maxDocs=42306)
                0.625 = fieldNorm(doc=1837)
        0.25 = coord(1/4)
    
  5. Radford, M.L.: Communication theory applied to the reference encounter : an analysis of critical incidents (1996) 0.76
    0.7622914 = sum of:
      0.7622914 = product of:
        3.0491655 = sum of:
          3.0491655 = weight(author_txt:radford in 6490) [ClassicSimilarity], result of:
            3.0491655 = score(doc=6490,freq=1.0), product of:
              0.5217768 = queryWeight, product of:
                1.0800683 = boost
                9.3501 = idf(docFreq=9, maxDocs=42306)
                0.05166748 = queryNorm
              5.843812 = fieldWeight in 6490, product of:
                1.0 = tf(freq=1.0), with freq of:
                  1.0 = termFreq=1.0
                9.3501 = idf(docFreq=9, maxDocs=42306)
                0.625 = fieldNorm(doc=6490)
        0.25 = coord(1/4)
    

Similar documents (content)

  1. Davis, P.M.: Information-seeking behavior of chemists : a transaction log analysis of referral URLs (2004) 0.11
    0.11348887 = sum of:
      0.11348887 = product of:
        0.5674443 = sum of:
          0.18147618 = weight(abstract_txt:referrals in 3209) [ClassicSimilarity], result of:
            0.18147618 = score(doc=3209,freq=3.0), product of:
              0.17929275 = queryWeight, product of:
                1.0601656 = boost
                9.3501 = idf(docFreq=9, maxDocs=42306)
                0.01808726 = queryNorm
              1.012178 = fieldWeight in 3209, product of:
                1.7320508 = tf(freq=3.0), with freq of:
                  3.0 = termFreq=3.0
                9.3501 = idf(docFreq=9, maxDocs=42306)
                0.0625 = fieldNorm(doc=3209)
          0.029995972 = weight(abstract_txt:practice in 3209) [ClassicSimilarity], result of:
            0.029995972 = score(doc=3209,freq=1.0), product of:
              0.09812403 = queryWeight, product of:
                1.1091621 = boost
                4.8911114 = idf(docFreq=863, maxDocs=42306)
                0.01808726 = queryNorm
              0.30569446 = fieldWeight in 3209, product of:
                1.0 = tf(freq=1.0), with freq of:
                  1.0 = termFreq=1.0
                4.8911114 = idf(docFreq=863, maxDocs=42306)
                0.0625 = fieldNorm(doc=3209)
          0.028318936 = weight(abstract_txt:services in 3209) [ClassicSimilarity], result of:
            0.028318936 = score(doc=3209,freq=1.0), product of:
              0.10809737 = queryWeight, product of:
                1.4258063 = boost
                4.191619 = idf(docFreq=1738, maxDocs=42306)
                0.01808726 = queryNorm
              0.26197618 = fieldWeight in 3209, product of:
                1.0 = tf(freq=1.0), with freq of:
                  1.0 = termFreq=1.0
                4.191619 = idf(docFreq=1738, maxDocs=42306)
                0.0625 = fieldNorm(doc=3209)
          0.19247828 = weight(abstract_txt:referral in 3209) [ClassicSimilarity], result of:
            0.19247828 = score(doc=3209,freq=2.0), product of:
              0.2689333 = queryWeight, product of:
                1.8362408 = boost
                8.097336 = idf(docFreq=34, maxDocs=42306)
                0.01808726 = queryNorm
              0.7157101 = fieldWeight in 3209, product of:
                1.4142135 = tf(freq=2.0), with freq of:
                  2.0 = termFreq=2.0
                8.097336 = idf(docFreq=34, maxDocs=42306)
                0.0625 = fieldNorm(doc=3209)
          0.1351749 = weight(abstract_txt:refer in 3209) [ClassicSimilarity], result of:
            0.1351749 = score(doc=3209,freq=1.0), product of:
              0.3064511 = queryWeight, product of:
                2.4006763 = boost
                7.0575643 = idf(docFreq=98, maxDocs=42306)
                0.01808726 = queryNorm
              0.44109777 = fieldWeight in 3209, product of:
                1.0 = tf(freq=1.0), with freq of:
                  1.0 = termFreq=1.0
                7.0575643 = idf(docFreq=98, maxDocs=42306)
                0.0625 = fieldNorm(doc=3209)
        0.2 = coord(5/25)
    
  2. Procter, R.: Genres in support of collaborative information retrieval in the virtual library (1998) 0.11
    0.10867328 = sum of:
      0.10867328 = product of:
        0.67920804 = sum of:
          0.059181422 = weight(abstract_txt:reference in 4802) [ClassicSimilarity], result of:
            0.059181422 = score(doc=4802,freq=1.0), product of:
              0.12167333 = queryWeight, product of:
                1.5126926 = boost
                4.447049 = idf(docFreq=1346, maxDocs=42306)
                0.01808726 = queryNorm
              0.486396 = fieldWeight in 4802, product of:
                1.0 = tf(freq=1.0), with freq of:
                  1.0 = termFreq=1.0
                4.447049 = idf(docFreq=1346, maxDocs=42306)
                0.109375 = fieldNorm(doc=4802)
          0.13291539 = weight(abstract_txt:virtual in 4802) [ClassicSimilarity], result of:
            0.13291539 = score(doc=4802,freq=1.0), product of:
              0.20866774 = queryWeight, product of:
                1.9809824 = boost
                5.8237386 = idf(docFreq=339, maxDocs=42306)
                0.01808726 = queryNorm
              0.6369714 = fieldWeight in 4802, product of:
                1.0 = tf(freq=1.0), with freq of:
                  1.0 = termFreq=1.0
                5.8237386 = idf(docFreq=339, maxDocs=42306)
                0.109375 = fieldNorm(doc=4802)
          0.15760238 = weight(abstract_txt:librarians in 4802) [ClassicSimilarity], result of:
            0.15760238 = score(doc=4802,freq=3.0), product of:
              0.17839642 = queryWeight, product of:
                2.1150246 = boost
                4.663349 = idf(docFreq=1084, maxDocs=42306)
                0.01808726 = queryNorm
              0.8834392 = fieldWeight in 4802, product of:
                1.7320508 = tf(freq=3.0), with freq of:
                  3.0 = termFreq=3.0
                4.663349 = idf(docFreq=1084, maxDocs=42306)
                0.109375 = fieldNorm(doc=4802)
          0.32950887 = weight(abstract_txt:collaboration in 4802) [ClassicSimilarity], result of:
            0.32950887 = score(doc=4802,freq=2.0), product of:
              0.3596854 = queryWeight, product of:
                3.3576758 = boost
                5.9225845 = idf(docFreq=307, maxDocs=42306)
                0.01808726 = queryNorm
              0.916103 = fieldWeight in 4802, product of:
                1.4142135 = tf(freq=2.0), with freq of:
                  2.0 = termFreq=2.0
                5.9225845 = idf(docFreq=307, maxDocs=42306)
                0.109375 = fieldNorm(doc=4802)
        0.16 = coord(4/25)
    
  3. Coffman, S.: Going live : starting and running a virtual reference service (2003) 0.11
    0.10671563 = sum of:
      0.10671563 = product of:
        0.44464844 = sum of:
          0.030853827 = weight(abstract_txt:questions in 4098) [ClassicSimilarity], result of:
            0.030853827 = score(doc=4098,freq=1.0), product of:
              0.099986054 = queryWeight, product of:
                1.1196365 = boost
                4.9373007 = idf(docFreq=824, maxDocs=42306)
                0.01808726 = queryNorm
              0.3085813 = fieldWeight in 4098, product of:
                1.0 = tf(freq=1.0), with freq of:
                  1.0 = termFreq=1.0
                4.9373007 = idf(docFreq=824, maxDocs=42306)
                0.0625 = fieldNorm(doc=4098)
          0.049049836 = weight(abstract_txt:services in 4098) [ClassicSimilarity], result of:
            0.049049836 = score(doc=4098,freq=3.0), product of:
              0.10809737 = queryWeight, product of:
                1.4258063 = boost
                4.191619 = idf(docFreq=1738, maxDocs=42306)
                0.01808726 = queryNorm
              0.45375606 = fieldWeight in 4098, product of:
                1.7320508 = tf(freq=3.0), with freq of:
                  3.0 = termFreq=3.0
                4.191619 = idf(docFreq=1738, maxDocs=42306)
                0.0625 = fieldNorm(doc=4098)
          0.10145386 = weight(abstract_txt:reference in 4098) [ClassicSimilarity], result of:
            0.10145386 = score(doc=4098,freq=9.0), product of:
              0.12167333 = queryWeight, product of:
                1.5126926 = boost
                4.447049 = idf(docFreq=1346, maxDocs=42306)
                0.01808726 = queryNorm
              0.8338217 = fieldWeight in 4098, product of:
                3.0 = tf(freq=9.0), with freq of:
                  9.0 = termFreq=9.0
                4.447049 = idf(docFreq=1346, maxDocs=42306)
                0.0625 = fieldNorm(doc=4098)
          0.10741185 = weight(abstract_txt:virtual in 4098) [ClassicSimilarity], result of:
            0.10741185 = score(doc=4098,freq=2.0), product of:
              0.20866774 = queryWeight, product of:
                1.9809824 = boost
                5.8237386 = idf(docFreq=339, maxDocs=42306)
                0.01808726 = queryNorm
              0.5147506 = fieldWeight in 4098, product of:
                1.4142135 = tf(freq=2.0), with freq of:
                  2.0 = termFreq=2.0
                5.8237386 = idf(docFreq=339, maxDocs=42306)
                0.0625 = fieldNorm(doc=4098)
          0.08234661 = weight(abstract_txt:experts in 4098) [ClassicSimilarity], result of:
            0.08234661 = score(doc=4098,freq=1.0), product of:
              0.22022215 = queryWeight, product of:
                2.0350893 = boost
                5.9828033 = idf(docFreq=289, maxDocs=42306)
                0.01808726 = queryNorm
              0.3739252 = fieldWeight in 4098, product of:
                1.0 = tf(freq=1.0), with freq of:
                  1.0 = termFreq=1.0
                5.9828033 = idf(docFreq=289, maxDocs=42306)
                0.0625 = fieldNorm(doc=4098)
          0.073532455 = weight(abstract_txt:librarians in 4098) [ClassicSimilarity], result of:
            0.073532455 = score(doc=4098,freq=2.0), product of:
              0.17839642 = queryWeight, product of:
                2.1150246 = boost
                4.663349 = idf(docFreq=1084, maxDocs=42306)
                0.01808726 = queryNorm
              0.41218573 = fieldWeight in 4098, product of:
                1.4142135 = tf(freq=2.0), with freq of:
                  2.0 = termFreq=2.0
                4.663349 = idf(docFreq=1084, maxDocs=42306)
                0.0625 = fieldNorm(doc=4098)
        0.24 = coord(6/25)
    
  4. Shah, C.; Kitzie, V.: Social Q&A and virtual reference : comparing apples and oranges with the help of experts and users (2012) 0.10
    0.10263652 = sum of:
      0.10263652 = product of:
        0.42765218 = sum of:
          0.061145034 = weight(abstract_txt:perceived in 2458) [ClassicSimilarity], result of:
            0.061145034 = score(doc=2458,freq=1.0), product of:
              0.15775175 = queryWeight, product of:
                1.4063534 = boost
                6.201646 = idf(docFreq=232, maxDocs=42306)
                0.01808726 = queryNorm
              0.38760287 = fieldWeight in 2458, product of:
                1.0 = tf(freq=1.0), with freq of:
                  1.0 = termFreq=1.0
                6.201646 = idf(docFreq=232, maxDocs=42306)
                0.0625 = fieldNorm(doc=2458)
          0.04004902 = weight(abstract_txt:services in 2458) [ClassicSimilarity], result of:
            0.04004902 = score(doc=2458,freq=2.0), product of:
              0.10809737 = queryWeight, product of:
                1.4258063 = boost
                4.191619 = idf(docFreq=1738, maxDocs=42306)
                0.01808726 = queryNorm
              0.37049025 = fieldWeight in 2458, product of:
                1.4142135 = tf(freq=2.0), with freq of:
                  2.0 = termFreq=2.0
                4.191619 = idf(docFreq=1738, maxDocs=42306)
                0.0625 = fieldNorm(doc=2458)
          0.033817954 = weight(abstract_txt:reference in 2458) [ClassicSimilarity], result of:
            0.033817954 = score(doc=2458,freq=1.0), product of:
              0.12167333 = queryWeight, product of:
                1.5126926 = boost
                4.447049 = idf(docFreq=1346, maxDocs=42306)
                0.01808726 = queryNorm
              0.27794057 = fieldWeight in 2458, product of:
                1.0 = tf(freq=1.0), with freq of:
                  1.0 = termFreq=1.0
                4.447049 = idf(docFreq=1346, maxDocs=42306)
                0.0625 = fieldNorm(doc=2458)
          0.07595165 = weight(abstract_txt:virtual in 2458) [ClassicSimilarity], result of:
            0.07595165 = score(doc=2458,freq=1.0), product of:
              0.20866774 = queryWeight, product of:
                1.9809824 = boost
                5.8237386 = idf(docFreq=339, maxDocs=42306)
                0.01808726 = queryNorm
              0.36398366 = fieldWeight in 2458, product of:
                1.0 = tf(freq=1.0), with freq of:
                  1.0 = termFreq=1.0
                5.8237386 = idf(docFreq=339, maxDocs=42306)
                0.0625 = fieldNorm(doc=2458)
          0.16469322 = weight(abstract_txt:experts in 2458) [ClassicSimilarity], result of:
            0.16469322 = score(doc=2458,freq=4.0), product of:
              0.22022215 = queryWeight, product of:
                2.0350893 = boost
                5.9828033 = idf(docFreq=289, maxDocs=42306)
                0.01808726 = queryNorm
              0.7478504 = fieldWeight in 2458, product of:
                2.0 = tf(freq=4.0), with freq of:
                  4.0 = termFreq=4.0
                5.9828033 = idf(docFreq=289, maxDocs=42306)
                0.0625 = fieldNorm(doc=2458)
          0.0519953 = weight(abstract_txt:librarians in 2458) [ClassicSimilarity], result of:
            0.0519953 = score(doc=2458,freq=1.0), product of:
              0.17839642 = queryWeight, product of:
                2.1150246 = boost
                4.663349 = idf(docFreq=1084, maxDocs=42306)
                0.01808726 = queryNorm
              0.29145932 = fieldWeight in 2458, product of:
                1.0 = tf(freq=1.0), with freq of:
                  1.0 = termFreq=1.0
                4.663349 = idf(docFreq=1084, maxDocs=42306)
                0.0625 = fieldNorm(doc=2458)
        0.24 = coord(6/25)
    
  5. Koshik, I.; Okazawa, H.: ¬A conversation analytic study of actual and potential problems in communication in library chat reference interactions (2012) 0.10
    0.09721999 = sum of:
      0.09721999 = product of:
        0.4050833 = sum of:
          0.058741413 = weight(abstract_txt:expertise in 2457) [ClassicSimilarity], result of:
            0.058741413 = score(doc=2457,freq=1.0), product of:
              0.15359002 = queryWeight, product of:
                1.3876785 = boost
                6.1192946 = idf(docFreq=252, maxDocs=42306)
                0.01808726 = queryNorm
              0.38245592 = fieldWeight in 2457, product of:
                1.0 = tf(freq=1.0), with freq of:
                  1.0 = termFreq=1.0
                6.1192946 = idf(docFreq=252, maxDocs=42306)
                0.0625 = fieldNorm(doc=2457)
          0.028318936 = weight(abstract_txt:services in 2457) [ClassicSimilarity], result of:
            0.028318936 = score(doc=2457,freq=1.0), product of:
              0.10809737 = queryWeight, product of:
                1.4258063 = boost
                4.191619 = idf(docFreq=1738, maxDocs=42306)
                0.01808726 = queryNorm
              0.26197618 = fieldWeight in 2457, product of:
                1.0 = tf(freq=1.0), with freq of:
                  1.0 = termFreq=1.0
                4.191619 = idf(docFreq=1738, maxDocs=42306)
                0.0625 = fieldNorm(doc=2457)
          0.07561924 = weight(abstract_txt:reference in 2457) [ClassicSimilarity], result of:
            0.07561924 = score(doc=2457,freq=5.0), product of:
              0.12167333 = queryWeight, product of:
                1.5126926 = boost
                4.447049 = idf(docFreq=1346, maxDocs=42306)
                0.01808726 = queryNorm
              0.621494 = fieldWeight in 2457, product of:
                2.236068 = tf(freq=5.0), with freq of:
                  5.0 = termFreq=5.0
                4.447049 = idf(docFreq=1346, maxDocs=42306)
                0.0625 = fieldNorm(doc=2457)
          0.06246144 = weight(abstract_txt:participants in 2457) [ClassicSimilarity], result of:
            0.06246144 = score(doc=2457,freq=1.0), product of:
              0.18316332 = queryWeight, product of:
                1.8559755 = boost
                5.45624 = idf(docFreq=490, maxDocs=42306)
                0.01808726 = queryNorm
              0.341015 = fieldWeight in 2457, product of:
                1.0 = tf(freq=1.0), with freq of:
                  1.0 = termFreq=1.0
                5.45624 = idf(docFreq=490, maxDocs=42306)
                0.0625 = fieldNorm(doc=2457)
          0.07595165 = weight(abstract_txt:virtual in 2457) [ClassicSimilarity], result of:
            0.07595165 = score(doc=2457,freq=1.0), product of:
              0.20866774 = queryWeight, product of:
                1.9809824 = boost
                5.8237386 = idf(docFreq=339, maxDocs=42306)
                0.01808726 = queryNorm
              0.36398366 = fieldWeight in 2457, product of:
                1.0 = tf(freq=1.0), with freq of:
                  1.0 = termFreq=1.0
                5.8237386 = idf(docFreq=339, maxDocs=42306)
                0.0625 = fieldNorm(doc=2457)
          0.1039906 = weight(abstract_txt:librarians in 2457) [ClassicSimilarity], result of:
            0.1039906 = score(doc=2457,freq=4.0), product of:
              0.17839642 = queryWeight, product of:
                2.1150246 = boost
                4.663349 = idf(docFreq=1084, maxDocs=42306)
                0.01808726 = queryNorm
              0.58291864 = fieldWeight in 2457, product of:
                2.0 = tf(freq=4.0), with freq of:
                  4.0 = termFreq=4.0
                4.663349 = idf(docFreq=1084, maxDocs=42306)
                0.0625 = fieldNorm(doc=2457)
        0.24 = coord(6/25)