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Koshik, I.; Okazawa, H.: ¬A conversation analytic study of actual and potential problems in communication in library chat reference interactions (2012)
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Walton, G.; Cleland, J.: Information literacy : empowerment or reproduction in practice? A discourse analysis approach (2017)
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Wu, M.-M.; Liu, Y.-H.: Intermediary's information seeking, inquiring minds, and elicitation styles (2003)
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Losee, R.M.: ¬The relative shelf location of circulated books : a study of classification, users, and browsing (1993)
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Coffman, S.: Going live : starting and running a virtual reference service (2003)
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