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Crowley, T.: Half-right reference : is it true? (1985)
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Crowley, B.: ¬The control and direction of professional education (1999)
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Crowley, W.: Spanning the theory-practice divide in library and information science (2005)
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Childers, T.: Information and referral : public libraries (1983)
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Childers, T.: ¬The quality of reference services : still moot after 20 years (1987)
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¬The Internet, networking and the public library (1996)
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Arvidsson, U.: Public libraries and the Internet (1996)
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Carbone, J.J.: Small public libraries : suggestions for reference service improvement (1988)
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Cortez, E.; Rice, R.: ¬An investigation into the role of public libraries with online reference service (1994)
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