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Stabler, K.Y.: Who's on first, what's on second : patterns of reference services in academic libraries (1993)
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Bunge, C.A.: Evaluating reference services and reference personnel : questions and answers from the literature (1994)
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Kaser, R.T.: If information wants to be free . . . then who's going to pay for it? (2000)
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Schiller, N.: Internet training and support academic libraries and computer centers : who's doing what? (1994)
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Kessel, K.: Who's afraid of the big, bad uktena mster? : subject cataloging for images (2016)
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