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Meghabghab, G.V.; Meghabghab, D.B.: INN: an intelligent negotiating neural network for information systems : a design model (1994)
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Bruce, H.: ¬A user oriented view of Internet as information infrastructure (1997)
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Isaacson, D.: Pleasures and pitfalls that can make or break a reference encounter (1998)
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Applegate, R.: Models of user satisfaction : understanding false positives (1993)
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Taylor, R.S.: Question negotiation and information seeking in libraries (1968)
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