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Head, M.C.; Marcella, R.; Smith, J.M.: Are you being served? : The quality of business information provision in Scottish public libraries (1995)
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Library resources on the Internet : strategies for selection and use (1992)
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White, M.D.: Questions in reference interviews (1998)
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Bates, M.E.: Finding the question behind the question (1998)
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Reinitzer, S.: CD-ROM network as a component of an integrated information system (1993)
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