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Preuss, V.: Benutzerorientierte Informationsberatung (1984)
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Kluck, M.; Mandl, T.; Womser-Hacker, C.: Cross-Language Evaluation Forum (CLEF) : Europäische Initiative zur Bewertung sprachübergreifender Retrievalverfahren (2002)
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Ceynowa, K.: Von der 'dreigeteilten' zur 'fraktalen' Bibliothek : benutzerorientierte Bibliotheksarbeit im Wandel, das Beispiel der Stadtbibliothek Paderborn (1994)
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Ceynowa, K.: Von der 'dreigeteilten' zur 'fraktalen' Bibliothek : benutzerorientierte Bibliotheksarbeit im Wandel, das Beispiel der Stadtbibliothek Paderborn (1994)
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Hansen, B.: Konzept für die benutzerorientierte Erschließung von Kinderliteratur für einen Kinder-OPAC : am Beispiel von BÜCHERSCHATZ (1996)
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